Information Support Officer

Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. 

Our core values are ‘Be open, be compassionate and be bold’ and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential.

We are recruiting for an Information Support Officer who will play an instrumental role in transforming our analytical capabilities. To this end, we are seeking a candidate who is excited by the power of data and can apply their knowledge and use of statistics.

A sound knowledge of Excel is essential as this will lay the foundations as we continue to move to the use of more innovative tools and systems.

We use Alteryx and Tableau however experience of these is desirable but not essential; we are seeking a candidate who is excited by the use of these technologies and full training and support will be provided.

The successful candidate will have good technical and analytical skills, with a keen interest in data, information and reporting. You will be meticulous, organised and flexible in your approach, with a strong focus on accuracy and attention to detail. You will be comfortable working independently and as part of a geographically dispersed team, supporting colleagues, responding to queries and helping to find practical solutions to data and information needs.

Hours: Full-time, 37.5 hours per week.

Contract Type: 12 months Fixed Term

Location: Leeds

About the role: 

• Maintain, monitor and optimise Alteryx workflows, including schedules and data connections.
• Implement fixes and changes to current workflows.
• Upkeep and refreshing of documentation.
• Monitor performance and usage of Tableau dashboards.
• Implement fixes and changes to Tableau dashboards.
• Support release of new Tableau dashboards with testing.
• Contribute to other data tasks for the Analytics team.
• Auditing of documentation, Alteryx workflows and Tableau dashboards to ensure consistency and accuracy.
• Monitoring of Teams chats and email inboxes in order to respond to queries, questions and support requests.
• Follow information governance and data protection requirements, including appropriate access control.

About you:

• Sound knowledge of basic data visualisations and data reporting.
• Intermediate knowledge and experience of Microsoft Excel.
• Educated to degree level or equivalent in Mathematics, Statistics or similar.
• Clear and concise documentation skills.
• Excellent interpersonal and organisational skills.
• Excellent communication skills.
• Show a capacity to work alone and the ability to keep calm under pressure.
• Excellent time management skills and the ability to prioritise and produce high quality outputs.
• Commitment to data governance, security, and quality standards. 

What We Offer

• Enjoy a dedicated weekly Wellness Hour, access to our Wellness Hub, and a comprehensive Employee Assistance Programme to support your mental and emotional health.
• We’re committed to your development, with extensive training, funded learning, and pathways into senior or specialist roles.
• Benefit from transparent pay, a contributory pension scheme, and additional support through our wellbeing resources.
• Start with 25 days of annual leave plus bank holidays(pro rata), increasing to the maximum 30 days over five years of service.
• Join a supportive, values-led team where you’ll feel encouraged and valued from your very first day.
• Where possible, we’re open to discussing working patterns that help you maintain a healthy work–life balance.
• Enjoy discounts on shopping, cinema trips, holidays and more, along with our Refer a Friend scheme.

Please read attached Job Description for a more detailed out line of responsibilities and Person Specifications 

If this sounds like you and you would like to begin your journey with Change Grow Live, then we would love to talk to you.

A note about using AI in your application

AI can be a really helpful tool when putting together your application, and we're happy for you to use it. However, what we're most interested in is you.

We want to understand your experiences, achievements and strengths, so please make sure your application reflects your own story and clearly shows how you meet the essential criteria and the impact you've made in previous roles.

There's no need to write in a particular style. The strongest applications are those that are authentic, specific and clearly demonstrate your skills, experience and potential. We look forward to learning more about you.

Direct applications only we will not be engaging agencies for this vacancy.

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here: Skilled Worker visa: Overview - GOV.UK

We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

For those applicants successful at the first stage, there will be a technical test and "meet the team" day on [TBD]. This will be in Leeds and will require people to attend in person.   For people who are successful in the technical test, the interviews will be held following this on [TBD]. These will also be held in Leeds.