Team Leader

Purpose of Role:

• To manage and oversee staffing and operations of an accommodation Hub for people sleeping rough on the streets of the North-East London (NEL) sub-region
• To facilitate referral handling, booking in, assessment and casework for clients, with a 28-day target for sustainable Move-On Plans to resolve homelessness.
• o provide a safe, welcoming and enabling environment for clients to live away from the streets and the cold weather
• To provide a range of flexible and effective interventions to engage with hard-to-reach service users

Key Activities:

• Work with the local authority commissioning team, CGL NIRSS management team and CGL central support teams to establish the hub via building setup, staff recruitment and ensuring procedures are in place
• Liaise with Street Outreach Teams from NEL boroughs to process referrals to the hub and arrange admission, assessment and casework via the casework team that you will manage
• Provide line management support to the casework team including induction and training, welfare support, professional development,
• To coordinate a rota of workers including daytime and weekend casework staff, and using security contractor for night, weekend and ad hoc cover
• To work closely with drug and alcohol teams to ensure that people using substances and/or alcohol are able to access support and treatment.
• To work proactively to ensure that service users have access to ongoing mental and physical healthcare.
• Facilitate rapid access to relevant specialist in-reach and external services. This will include working with specialist agencies supporting those without local connection and/or without recourse to public funds.
• To work closely with Housing Providers across the local area in order to maximise accommodation opportunities for the service user group.
• To convene, chair and contribute to service user case conferences where appropriate. To run a regular meeting for the outreach services of the NEL boroughs and to convene multi-disciplinary team meetings as needed
• To work closely with all partner services in Newham and other boroughs, sharing appropriate information and ensuring that action plans are carried through.
• To take responsibility for locality management, ensuring hub activity does not impact on local residents or businesses
• Ensure that all rough sleepers are offered emergency shelter in order to preserve life, in the event of extreme weather conditions (SWEP)
• To oversee staff maintaining accurate and comprehensive service user records in line with Change Grow Live's procedures and protocols and the

What we will give to you: 

• 25 days holiday (+ bank holidays) rising by 1 day for each years’ service “Capped at 30 days”. 

• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme 

• Contributory pension scheme 

• A great selection of benefits incl. discounts for shopping, cinema, holidays, etc. 

• A friendly and supportive team 

• Training, career development & progression opportunities 

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role.  

AI can be a really helpful tool when putting together your application, and we're happy for you to use it. However, what we're most interested in is you.

We want to understand your experiences, achievements and strengths, so please make sure your application reflects your own story and clearly shows how you meet the essential criteria and the impact you've made in previous roles.

There's no need to write in a particular style. The strongest applications are those that are authentic, specific and clearly demonstrate your skills, experience and potential. We look forward to learning more about you.                          

Direct applications only — we will not be engaging agencies for this vacancy. 

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. 

We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.