Deputy Service Manager

Do you want to work for a caring organisation that believes in people?

Do you want to make a difference?

Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives. Our core values are ‘Be open, be compassionate and be bold’ and our teams apply these daily offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.

If you want to work in an environment where you can use your leadership skills and creativity to achieve the best for people, we have an exciting opportunity to help us lead and develop our Reading recovery service and support a multidisciplinary team.

As the Deputy Service Manager, you will be focused on delivering a comprehensive substance treatment service that promotes recovery, resilience, and self-determination.

You will be both a people person and a data expert and be able to inspire your team to strive for high-quality support in line with our vision and values.

Where: Reading 

Hours: 37.5 per week

Contract Type: Permanent 

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. 

About the role: 

• Support the Services Manager to lead on the development of the service to provide easily accessible, non-judgemental, and confidential services, which support service users in reducing harm, engaging with treatment, and moving towards recovery 
• Manage and coordinate the activities of the service, including management of the team leaders so that the service runs efficiently and effectively 
• Provide line management, supervision, and leadership to achieve performance outcomes and quality in line with service level and contractual arrangements 
• Ensure that constructive, positive, and supportive relationships are maintained with our partners, both internal and external 
• Ensure effective performance management through data collection, reporting and analysis across the service 
• Act as the designated Safeguarding Lead within the service, working with local authority stakeholders and internal leads 
• Work closely with the management team to align the Quality Management System, Incident Reporting Tool, Risk Register, and the Audit Tool within the same database 

To be successful in this role you will need to have:

• Leadership experience, ideally gained in a CQC registered service.
• A comprehensive knowledge of substance misuse including risk assessment and management to minimise harm.
• A background in using data to inform decision making.
• Excellent report writing skills and the ability to communicate clearly and effectively.
• Project and performance management skills.
• A flexible approach with the ability to keep calm and maintain professional boundaries.

What we will give to you:  

• 25 days holiday (+ bank holidays) rising by 1 day for each years’ service “Capped at 30 days” 
• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme 
• Contributory pension scheme 
• A great selection of benefits incl. discounts for shopping, cinema, holidays, etc. 
• A friendly and supportive team 
• Training, career development & progression opportunities. 

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role.  

AI can be a really helpful tool when putting together your application, and we're happy for you to use it. However, what we're most interested in is you.

We want to understand your experiences, achievements and strengths, so please make sure your application reflects your own story and clearly shows how you meet the essential criteria and the impact you've made in previous roles.

There's no need to write in a particular style. The strongest applications are those that are authentic, specific and clearly demonstrate your skills, experience and potential. We look forward to learning more about you.                          

Direct applications only — we will not be engaging agencies for this vacancy. 

We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.