Digital Engagement National Head of Service

We're seeking a highly credible and influential leader with the strategic insight, operational expertise and relationship-building skills to lead at scale.

You'll be comfortable navigating complex environments, balancing long-term vision with operational delivery and building alignment across diverse stakeholder groups.

You'll bring:

• Significant senior leadership experience within health, social care, public service or a similarly complex environment.
• A strong track record of leading large-scale services, transformation programmes or strategic initiatives.
• Experience developing strategy and translating ambition into sustainable delivery.
• Expertise in governance, quality assurance, performance management and risk oversight.
• Strong stakeholder management skills, with the ability to influence senior leaders, commissioners and partners.
• Experience leading through complexity, ambiguity and organisational change.
• Commercial and financial acumen, including experience managing budgets and resources effectively.
• The ability to use data, evidence and insight to drive decision-making and improve outcomes.
• Above all, you'll share our values of being Open, Compassionate and Bold, bringing a commitment to excellence, innovation and positive change.

Why Join Change Grow Live?

This is a leadership role with genuine national reach and organisational influence.

You'll join an organisation with a strong reputation, ambitious plans for the future and a commitment to delivering innovative, person-centred services that improve lives and strengthen communities.

As Digital Engagement Head of Service, you'll have the opportunity to shape organisational strategy, influence national approaches to digital engagement and help define what great digital service delivery looks like across our sector.

You'll be trusted to lead, empowered to innovate and supported to make a lasting impact.

Career Pathway

This role provides an outstanding platform for experienced leaders looking to broaden their influence and contribute at a national level.

You'll work closely with Directors and senior leaders, helping shape organisational priorities, transformation programmes and future service development.

The visibility, scale and complexity of the role provide excellent opportunities to further develop your leadership profile and progress into wider national leadership, transformation or director-level opportunities.

Additional Information: 

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role.

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and any associated payments will be pro rata based on contracted hours.

Where applicable, London Weighting will be determined by your contractual service base.

Our Approach to AI and Applications

AI can be a really helpful tool when putting together your application, and we're happy for you to use it. However, what we're most interested in is you.

We want to understand your experiences, achievements and strengths, so please make sure your application reflects your own story and clearly shows how you meet the essential criteria and the impact you've made in previous roles.

There's no need to write in a particular style. The strongest applications are those that are authentic, specific and clearly demonstrate your skills, experience and potential. We look forward to learning more about you.

Direct applications only — we will not be engaging agencies for this vacancy.

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions.

We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.

We're excited to hear from talented candidates and may close this advert earlier than the advertised closing date if we receive a high volume of applications. We therefore encourage you to apply at the earliest opportunity.

Shape the Future of Digital Engagement