Project Administrator

At Change Grow Live, our commitment to making a difference in the lives of those who use our services is unwavering. We provide support, respect, and a safe environment, where we tailor our approach to each individual's needs to find the best treatment and support options.

Guided by our core values of being open, compassionate and bold, our team embodies these principles daily, striving to empower individuals to reshape their lives, foster personal growth, and embrace life to its fullest.

We have an exciting opportunity for an Administrator to join our Birmingham service. 

Our Administrator team here at Change Grow Live Birmingham play an integral part in supporting the team in our mission, proving administrative and clerical support to our teams enabling them to focus on delivering our services, ensuring our service users receive the help and support they need to achieve their goals. Acting as our first point of contact our Admin team are the face of our service, speaking with our service users face to face and via the telephone, are non-judgemental, empathetic and want to make a real difference to people’s lives. 

Where: East Birmingham Team based at 111 Church Lane, Stechford, Birmingham, B33 9EJ

Hours: Full time, 37.5 hours per week 

Contract Type: Permanent

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

About the Role: 

• Be the first point of contact, ensuring all calls, visits, and enquiries are handled professionally and with compassion. Reception cover being the face of the service
• Manage administrative tasks, including correspondence, data entry, and record-keeping to support service operations.
• Minute-take at meetings, ensuring accurate documentation for team discussions and decisions.
• Collate, monitor, and report key data and statistics to help improve service delivery.
• Maintain efficient filing systems and support general office organisation.
• Monitor and order office supplies, ensuring the team has what they need.
• Manage petty cash systems, following financial procedures under senior guidance.
• Coordinate office operations, including room bookings, travel arrangements, and prescription administration.

About You:

To thrive in this role, we're looking for someone who has:

• Knowledge of general office procedures
• Reception experience would be an advantage
• IT literacy including proficiency in word processing, excel spreadsheets and data entry
• Good interpersonal skills and a willingness to work flexibly as part of a team.
• The ability to respond to appropriate requests for assistance, maintaining confidentiality whenever necessary.
• Solid numeric skills.
• Good organisational skills
• A mature, empathetic, and non-judgmental attitude towards service users.
• Understand and have a commitment to the principles of equal opportunity and diversity.

What we will give to you:

• 25 days of annual leave, plus bank holidays. Additionally, you'll receive one extra day of annual leave for each year of service during your first five years, therefore you will enjoy 30 days of leave after five years with us
• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme
• Contributory pension scheme
• A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.
• A friendly and supportive team
• Training, career development & progression opportunities
• Generous refer-a-friend scheme

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. 

A note about using AI in your application

AI can be a really helpful tool when putting together your application, and we're happy for you to use it. However, what we're most interested in is you.

We want to understand your experiences, achievements and strengths, so please make sure your application reflects your own story and clearly shows how you meet the essential criteria and the impact you've made in previous roles.

There's no need to write in a particular style. The strongest applications are those that are authentic, specific and clearly demonstrate your skills, experience and potential. We look forward to learning more about you.  

As we want to get to know you, not an AI tool. Please make sure your application is written in your own words and genuinely reflects your skills, experience and motivation for this role.

Direct applications only we will not be engaging agencies for this vacancy.

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. 

We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.