IT Asset Deployment and Recovery Officer

IT Asset Deployment and Recovery Officer | Full-Time | Brighton

Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. 

Our core values are ‘Be open, be compassionate and be bold’ and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. 

Our Digital and IT team supports more than 6,500 colleagues and volunteers across over 180 locations nationally.

We are recruiting for an IT Asset Deployment and Recovery Officer to join our on-site Assets team in Brighton.

This role is key to ensuring colleagues receive the equipment they need while maintaining accurate asset records throughout the lifecycle of our IT equipment. You'll play an important part in supporting asset deployment, returns, recovery activity and stock management, helping to improve compliance, reduce costs and deliver an excellent experience for our colleagues and volunteers.

We're looking for someone who is highly organised, detail-oriented and able to manage multiple priorities in a busy environment. You'll have the opportunity to work closely with Service Desk, Asset Engineers and wider Digital and IT teams, contributing to the effective management of thousands of IT assets across the organisation.

Location: Brighton (site-based)

Contract Type: Permanent

Hours: Full-time, 37.5 per week

We are currently seeking an organised and motivated individual to join our team as an IT Asset Deployment and Recovery Officer. In this role, you will be responsible for supporting the deployment, tracking, recovery and lifecycle management of IT equipment across the organisation, ensuring assets are accurately recorded, effectively managed and available when required.

The ideal candidate will possess the following qualifications and experience:

• Experience maintaining accurate asset, deployment, recovery or stock records within an ITSM, ITAM, inventory, finance or stock management system.
• Strong attention to detail and an understanding of the importance of accurate asset management, stock control and compliance processes.
• Experience using Microsoft Excel to interpret, analyse and manipulate data.
• Experience using ITSM, ITAM, inventory or stock management systems to manage requests, returns, compliance activity and asset records.
• Good organisational skills with the ability to manage multiple priorities, track outstanding actions and maintain accurate records.
• Ability to support equipment deployment, recovery, stock movement and inventory management activities in a structured and efficient manner.
• Strong written and verbal communication skills, with the ability to liaise effectively with colleagues, managers, suppliers and technical teams.
• Ability to follow agreed processes and procedures relating to purchasing, stock control, compliance and data quality.
• Experience producing documentation, procedures and supporting guidance material.
• Ability to work independently, use initiative and identify opportunities to improve existing processes.
• Experience of Microsoft Intune, familiarity with ITIL processes or knowledge of ISO27001 standards would be advantageous.

What We Offer

• Enjoy a dedicated weekly Wellness Hour, access to our Wellness Hub, and a comprehensive Employee Assistance Programme to support your mental and emotional health.
• We’re committed to your development, with extensive training, funded learning, and pathways into senior or specialist roles.
• Benefit from transparent pay, a contributory pension scheme, and additional support through our wellbeing resources.
• Start with 25 days of annual leave plus bank holidays(pro rata), increasing to the maximum 30 days over five years of service.
• Join a supportive, values-led team where you’ll feel encouraged and valued from your very first day.
• Where possible, we’re open to discussing working patterns that help you maintain a healthy work–life balance.
• Enjoy discounts on shopping, cinema trips, holidays and more, along with our Refer a Friend scheme.

Please read attached Job Description for a more detailed out line of responsibilities and Person Specifications 

If you are a proactive, organised and detail-focused professional who enjoys working in a fast-paced environment and takes pride in delivering a high-quality service, we would love to hear from you. Join our team and help ensure the effective deployment, recovery and management of IT equipment that supports colleagues and volunteers across the organisation.

If this sounds like you and you would like to begin your journey with Change Grow Live, then we would love to talk to you.

A note about using AI in your application

AI can be a really helpful tool when putting together your application, and we're happy for you to use it. However, what we're most interested in is you.

We want to understand your experiences, achievements and strengths, so please make sure your application reflects your own story and clearly shows how you meet the essential criteria and the impact you've made in previous roles.

There's no need to write in a particular style. The strongest applications are those that are authentic, specific and clearly demonstrate your skills, experience and potential. We look forward to learning more about you.

Direct applications only we will not be engaging agencies for this vacancy.

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here: Skilled Worker visa: Overview - GOV.UK

We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.