IT Asset Engineer

IT Asset Engineer | Brighton | Full-Time

Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives.  

Our core values are ‘Be open, be compassionate and be bold’ and our teams apply these daily offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. 

Our Digital and IT team supports more than 6,500 colleagues and volunteers across over 180 locations nationally.

We are recruiting for an IT Asset Engineer to join our on-site Assets team in Brighton.

This role is key to ensuring our IT equipment is refurbished, repaired, prepared and redeployed to the highest standards, helping colleagues receive reliable technology when they need it. You'll play an important role in reducing waste, improving stock availability, maintaining compliance and supporting excellent customer service across the organisation.

We're looking for someone with strong technical skills, excellent attention to detail and a proactive approach to problem solving. You'll have the opportunity to work in a fast-paced and collaborative environment where you can make a real impact while continuing to develop your skills and experience.

Location: Brighton (site-based)

Hours: Full time, 37.5 per week

Contract Type: Permanent

We are currently seeking a motivated and detail-oriented individual to join our team as an IT Asset Engineer. In this role, you will be responsible for the refurbishment, repair, preparation and redeployment of IT equipment, ensuring our colleagues receive secure, reliable and fully functional devices. You will work closely with the wider Digital and IT teams to support asset management, stock control and equipment lifecycle processes.

The ideal candidate will possess the following qualifications and experience:

• Proven experience repairing, refurbishing and troubleshooting IT equipment, including laptops, smartphones and other end-user devices.
• Experience maintaining accurate records within an ITSM, ITAM, inventory or stock management system.
• Strong understanding of asset lifecycle management, including equipment deployment, recovery, refurbishment and disposal processes.
• Ability to diagnose hardware issues, replace faulty components and return equipment to service safely and efficiently.
• Excellent attention to detail and understanding of security, compliance and quality standards when handling IT assets.
• Strong analytical and problem-solving skills with the ability to identify issues and implement effective solutions.
• Proficiency in Microsoft Excel and the ability to interpret and analyse data to support decision making and process improvements.
• Excellent communication and interpersonal skills, with the ability to engage effectively with both technical and non-technical colleagues.
• Strong organisational skills with the ability to manage multiple priorities in a busy operational environment.
• Experience working collaboratively across teams to deliver high-quality services and improve operational efficiency.
• Knowledge of IT Service Management tools, ITIL practices or ISO27001 standards would be advantageous.

If you are a hands-on, proactive professional who enjoys working with technology and takes pride in delivering high-quality outcomes, we would love to hear from you. Join our team and help ensure our colleagues have the technology they need to deliver life-changing services across the organisation.

What We Offer

• Enjoy a dedicated weekly Wellness Hour, access to our Wellness Hub, and a comprehensive Employee Assistance Programme to support your mental and emotional health.
• We’re committed to your development, with extensive training, funded learning, and pathways into senior or specialist roles.
• Benefit from transparent pay, a contributory pension scheme, and additional support through our wellbeing resources.
• Start with 25 days of annual leave plus bank holidays(pro rata), increasing to the maximum 30 days over five years of service.
• Join a supportive, values-led team where you’ll feel encouraged and valued from your very first day.
• Where possible, we’re open to discussing working patterns that help you maintain a healthy work–life balance.
• Enjoy discounts on shopping, cinema trips, holidays and more, along with our Refer a Friend scheme.

Please read attached Job Description for a more detailed out line of responsibilities and Person Specifications 

If this sounds like you and you would like to begin your journey with Change Grow Live, then we would love to talk to you.

A note about using AI in your application

AI can be a really helpful tool when putting together your application, and we're happy for you to use it. However, what we're most interested in is you.

We want to understand your experiences, achievements and strengths, so please make sure your application reflects your own story and clearly shows how you meet the essential criteria and the impact you've made in previous roles.

There's no need to write in a particular style. The strongest applications are those that are authentic, specific and clearly demonstrate your skills, experience and potential. We look forward to learning more about you.

Direct applications only we will not be engaging agencies for this vacancy.

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here: Skilled Worker visa: Overview - GOV.UK

We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.