Administrator/ Receptionist

Change Grow Live is a charity dedicated to the belief that we can make a difference in our service users' lives. We offer support and respect in a safe environment, treat each service user as an individual, and work with them to find the right treatment and care options. 

Our core values are 'Be open, be compassionate and be bold', and our team members apply these values daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. 

Are you looking for a rewarding career where you can use your passion and skills to help others? We're looking for a passionate and committed Administrator/Receptionist with a particular interest in working with people who need support with alcohol and/or drug use. 

Our administration team here at Change Grow Live plays an integral part in supporting our mission. The team provides administrative and clerical support, enabling our colleagues to focus on delivering services and ensuring that our service users receive the help they need to achieve their goals. 

As the first point of contact, our administration team is the face of our service. Team members speak with service users face to face and over the telephone. They are non-judgemental, empathetic, and committed to making a real difference in people's lives. 

Where: Swindon

Hours:  Full Time 37.5 Hours

Contract: Permanent

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, salary and other payments will be calculated on a pro rata basis according to contracted hours. 

About the role

• Be the first point of contact within the service. 

• Provide organisational, administrative, and clerical services to the team, designed to contribute towards its aims and objectives. 

• Ensure that telephone calls and visits from service users, outside agencies, and Change Grow Live staff are dealt with promptly and courteously, transferring calls to the appropriate personnel when necessary. 

• Process correspondence and complete data entry effectively, as required. 

• Take minutes at partnership and clinical meetings, as required. 

• Collate, monitor, and report data, information, and statistics, as required. 

• Carry out photocopying, as required. 

• Ensure that all administration, record-keeping, and communication within the project are maintained. 

About you

• Knowledge of general office procedures. 

• IT literacy, including proficiency in Microsoft Word, Excel spreadsheets, and other Microsoft applications. 

• Good interpersonal skills and a willingness to work flexibly as part of a team. 

• The ability to respond to appropriate requests for assistance while maintaining confidentiality whenever necessary. 

• Confident and effective verbal and written communication skills, along with solid numeracy skills. 

• Excellent organisational and time management skills. 

• The ability to take responsibility for your own personal development, identify personal training needs, and participate in regular supervision and appraisal. 

• Minute-taking experience would be an advantage. 

What we will give to you

• 25 days of annual leave, plus bank holidays. You will also receive one extra day of annual leave for each year of service during your first five years, meaning that you will enjoy 30 days of annual leave after five years with us. 

• Flexible working arrangements, pro rata for part-time employees. 

• A paid 'Wellness' hour each week, pro rata for part-time employees, along with access to a 'Wellness' hub and an Employee Assistance Programme. 

• A contributory pension scheme. 

• A great selection of benefits, including discounts on shopping, cinema, holidays, and more. 

• A friendly and supportive team. 

• Training, career development, and progression opportunities. 
• Refer a Friend Scheme, with vouchers awarded when a referred candidate is successfully appointed.

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. 

A note about using AI in your application

AI can be a really helpful tool when putting together your application, and we're happy for you to use it. However, what we're most interested in is you.

We want to understand your experiences, achievements and strengths, so please make sure your application reflects your own story and clearly shows how you meet the essential criteria and the impact you've made in previous roles.

There's no need to write in a particular style. The strongest applications are those that are authentic, specific and clearly demonstrate your skills, experience and potential. We look forward to learning more about you.

Direct applications only we will not be engaging agencies for this vacancy.

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. 

We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.