Administrator

At Change Grow Live, we are more than a charity; we are a force dedicated to making a positive impact on the lives of those using our service. Guided by our core values of 'Be open, be compassionate, and be bold,' our team strives daily to help individuals change the trajectory of their lives, grow as unique individuals, and live life to the fullest. 

We have an exciting opportunity for an Administrator to join our busy North, Central & West Hub in our Birmingham Service. Our Administrator team, here at Change Grow Live play an integral part in supporting the team in our mission, providing administrative and clerical support to our team, enabling them to focus on delivering our services, ensuring our service users receive the help and support they need to achieve their goals. Acting as our first point of contact our Admin team are the face of our service, speaking with our service users face to face and via the telephone, are non-judgemental, empathetic and want to make a real difference to people’s lives. 

Where: Change Grow Live North, Central & West hub, 40 Newtown Shopping Centre, Newtown, Birmingham B19 2SS

Hours: 37.5 hours per week

Contract type: Permanent

Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and any associated payments will be pro rata based on contracted hours.

About the role: 

• Be the first point of contact within the service.
• Managing a busy Reception.
• Provide organisational, administrative, and clerical services to the team designed to contribute toward its aims and objectives. 
• Ensure that telephone calls and visits from service users, outside agencies and CGL staff are dealt with promptly and courteously, transferring calls to appropriate personnel when necessary. 
• Complete effective processing of correspondence/data entry as required.
• Generating Prescriptions. 
• Minute take at partnership and clinical meetings as required. 
• Collate, monitor, and report data/information and statistics as required. 
• Carry out photocopying as required. 
• Ensure that all admin, record-keeping, and communication within the project are maintained. 

About you:

• Knowledge of general office procedures 
• IT literacy including proficiency in word processing, excel spreadsheets and other MS applications. 
• Good interpersonal skills and a willingness to work flexibly as part of a team. 
• The ability to respond to appropriate requests for assistance, maintaining confidentiality whenever necessary. 
• Confident and effective communication skills, both verbally and in writing and solid numeric skills 
• Excellent organisational and time management skills 
• Able to take responsibility for your own personal development, identifying personal training needs and participating in regular supervision and appraisal. 
• An empathetic and non-judgmental attitude towards service users.

• The ability to respond flexibly to the demands of the post.

• The ability to work as a member of a team.
• Show a capacity to work alone and the ability to keep calm under pressure.
• Understand and have a commitment to the principles of equal opportunity and diversity.
• Show commitment to facilitating positive outcomes for service users.
• Be flexible to work across operational sites as required. 
• Minute taking experience would be an advantage. 

What we will give to you: 

• 25 days holiday (+ bank holidays) rising by 1 day for each year’s service 
• Flexible working arrangements 
• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme 
• Contributory pension scheme 
• A great selection of benefits incl. discounts for shopping, cinema, holidays, etc. 
• A friendly and supportive team 
• Training, career development & progression opportunities 
• Refer a Friend Scheme.

Please ensure that when completing your application form and supporting statement, you  reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role.

A note about using AI in your application

AI can be a really helpful tool when putting together your application, and we're happy for you to use it. However, what we're most interested in is you.

We want to understand your experiences, achievements and strengths, so please make sure your application reflects your own story and clearly shows how you meet the essential criteria and the impact you've made in previous roles.

There's no need to write in a particular style. The strongest applications are those that are authentic, specific and clearly demonstrate your skills, experience and potential. We look forward to learning more about you.

Direct applications only we will not be engaging agencies for this vacancy.

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here: Skilled Worker visa: Overview - GOV.UK