About the role:
Key Responsibilities
1. Service User Involvement
- Lead and develop meaningful involvement opportunities for people with lived experience and service users
- Ensure service users actively influence how Wirral Ways is delivered and improved.
- Gather, analyse and act upon service user feedback.
- Promote inclusive, accessible, and person-centred engagement activities.
- Ensure involvement activities reflect Change Grow Live's values and best practice.
2. Volunteering & Student Placements
- Coordinate the full volunteer and student placement journey, including recruitment, induction, supervision, and recognition.
- Develop relationships with universities, colleges, and external partners.
- Support volunteers and placement students to make a positive contribution to the service.
- Grow and strengthen the volunteer programme.
- Ensure compliance with organisational policies and procedures.
3. Marketing & Communications
- Produce internal and external communications.
- Develop promotional materials, digital content, and service information.
- Ensure communications are clear, accessible, non-stigmatising, and aligned to brand guidelines.
- Support staff in effectively communicating with service users, partners, and the wider community.
- Raise awareness of the service and its impact within the local community.
About you
- Strong stakeholder engagement and relationship-building skills.
- Experience involving service users, or lived-experience groups in service design.
- Volunteer or workforce coordination experience.
- Experience managing social media channels such as Facebook, WhatsApp Communities etc.
Experience maintaining and updating website content using content management systems (CMS).
Ability to create engaging digital content including graphics, videos, newsletters, and service updates.
Understanding of digital engagement and audience growth.
Experience monitoring engagement metrics and using insights to improve reach and impact.
- Strong written communication skills with the ability to adapt messages for different audiences.
- Experience developing partnerships with external organisations.
- Ability to organise events, forums, and engagement activities.
- Strong written communication for reports, promotional materials, and digital content.
- Experience ensuring communications are accessible, inclusive, and non-stigmatising.
What We Offer
- Your wellbeing matters: Enjoy a dedicated weekly Wellness Hour, access to our Wellness Hub, and a comprehensive Employee Assistance Programme to support your mental and emotional health.
- Opportunities to grow: We’re committed to your development, with extensive training, funded learning, and pathways into senior or specialist roles.
- Financial peace of mind: Benefit from transparent pay, a contributory pension scheme, and additional support through our wellbeing resources.
- Time to recharge: Start with 25 days of annual leave plus bank holidays(pro rata), increasing to the maximum 30 days after five years of service.
- A welcoming culture: Join a supportive, values-led team where you’ll feel encouraged and valued from your very first day.
- Flexibility that works for you: Where possible, we’re open to discussing working patterns that help you maintain a healthy work–life balance.
- A few added perks: Enjoy discounts on shopping, cinema trips, holidays and more, along with our Refer a Friend scheme.
A note about using AI in your application
AI can be a really helpful tool when putting together your application, and we're happy for you to use it. However, what we're most interested in is you.
We want to understand your experiences, achievements and strengths, so please make sure your application reflects your own story and clearly shows how you meet the essential criteria and the impact you've made in previous roles.
There's no need to write in a particular style. The strongest applications are authentic, specific and clearly demonstrate your skills, experience and potential. We look forward to learning more about you.
Direct applications only we will not be engaging agencies for this vacancy.
Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here: Skilled Worker visa: Overview - GOV.UK
We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.
