Data and Performance Administrator

Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users’ lives, offering support and respect in a safe environment, treating each person as an individual and working with them to find the right treatment and care options.

Our core values are ‘Be open, be compassionate and be bold’, and our team members apply these every day to help people change the direction of their lives, grow as individuals and live life to its full potential.

We have an exciting opportunity for a Data & Performance Administrator to join our Coventry service. Working closely with our Senior Data Analysts, you will play an important role in making sure our data is accurate, accessible and turned into useful performance information for managers and operational teams.

This is a role for someone who is confident working with data and genuinely enjoys making spreadsheets and reporting processes work better. You will have strong Microsoft Office / Microsoft 365 skills, with particular expertise in Excel, and will support the generation, maintenance and automation of regular reports. You will also help identify data-quality issues and opportunities to reduce manual processes and improve efficiency.

Location: Coventry
Contract: Permanent
Hours: Full time, 37.5 hours per week

Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and any associated payments will be pro rata based on contracted hours.

About the role

• Support the Senior Data Analysts with the collection, collation, validation and reporting of service data.
• Maintain accurate spreadsheets, trackers, databases and other approved data-management systems.
• Produce regular and ad hoc performance reports for managers and internal stakeholders within agreed timescales.
• Use advanced Excel functionality to improve the accuracy, presentation and efficiency of reporting, including formulas, lookup functions, pivot tables, charts, data validation and conditional formatting.
• Support the development and automation of recurring reports using approved Microsoft tools, reducing repetitive manual work and duplication.
• Carry out routine data-quality checks, identify anomalies or gaps and work with colleagues to resolve data-recording issues.
• Support monitoring of KPIs, contractual requirements and quality-improvement activity, escalating complex analytical issues to the Senior Data Analyst.
• Create clear tables, dashboards and summaries that enable Senior Data Analysts and managers to understand service performance quickly.
• Maintain clear documentation and version control for reporting tools and processes so work is consistent, auditable and can be covered during periods of absence.
• Handle confidential and sensitive information in line with CGL information-governance requirements.
• Respond to routine data requests and work collaboratively with administrators, frontline teams and managers to improve data recording and reporting processes.

About you

• You have strong practical expertise in Microsoft Excel and are comfortable working with large or complex spreadsheets.
• You are confident using Microsoft 365 applications and can quickly learn new systems and processes.
• You have experience maintaining databases or data-management systems and producing accurate reports.
• You have excellent attention to detail and will spot when something in the data does not look right rather than simply accepting the output.

What we will give to you:  

• 25 days of annual leave, plus bank holidays. Additionally, you'll receive one extra day of annual leave for each year of service during your first five years, therefore you will enjoy 30 days of leave after five years with us. 
• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme  
• Contributory pension scheme  
• Several benefits incl. discounts for shopping, cinema, holidays, etc.  
• A friendly and supportive team  
• Training, career development & progression opportunities  
• Generous Refer-a-Friend Scheme  

A note about using AI in your application

AI can be a helpful tool when putting together your application, and we're happy for you to use it. However, what we're most interested in is you.

We want to understand your experiences, achievements and strengths, so please make sure your application reflects your own story and clearly shows how you meet the essential criteria and the impact you've made in previous roles.

There's no need to write in a particular style. The strongest applications are those that are authentic, specific and clearly demonstrate your skills, experience and potential. We look forward to learning more about you.

We reserve the right to close this opportunity early if we receive a high number of applications, so we encourage you to apply as soon as possible.

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. 

Please note that we are not accepting applications from recruitment agencies for this vacancy. Direct applications only.