Administrator

At Change Grow Live, our commitment to making a difference in the lives of those who use our services is unwavering. We provide support, respect, and a safe environment, where we tailor our approach to each individual's needs to find the best treatment and support options.

Guided by our core values of being open, compassionate and bold, our team embodies these principles daily, striving to empower individuals to reshape their lives, foster personal growth, and embrace life to its fullest.

We’re looking for an Administrator to join our busy Stockton service.

You’ll provide the coordination, accuracy and day-to-day support that helps our teams stay focused on what matters most—delivering high-quality support to people who use our services.

This is an opportunity to bring your organization, communication and customer service skills to a role where your work makes a genuine difference.

Why this opportunity?

This is more than processing paperwork.

You’ll be at the heart of a busy service, keeping information moving, supporting colleagues and making sure essential administrative processes run smoothly.

As a key point of contact, you’ll respond to calls and visitors professionally, maintain accurate records and help create an organized and welcoming environment.

Your support will give frontline colleagues more time to focus on helping people achieve their goals.

Where you’ll work

Location: 32-34 William Street, Stockton on Tees, Stockton Recovery Service
Contract: Permanent
Hours: Full time, 37.5 hours per week

Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and any associated payments will be pro rata based on contracted hours.

About you

You’re organized, approachable and comfortable balancing different priorities.

You understand that accuracy matters, but so does the way people are treated.

You’ll bring:

• Experience of general office and administrative processes.
• Good IT skills, including word processing and data entry.
• Strong written and verbal communication skills.
• Confidence working with numbers and maintaining accurate information.
• The ability to remain calm, organized and responsive in a busy environment.
• A compassionate and non-judgmental approach to people using our services.
• An understanding of confidentiality and professional boundaries.

An IT or office administration qualification would be welcomed, but it is not essential.

What you’ll be doing

You’ll:

• Respond to telephone calls, visitors and enquiries promptly and courteously.
• Process correspondence, complete data entry and maintain accurate records.
• Collate information, statistics and reports.
• To undertake prescription administration duties including appropriate
  generation, storage, recording and distribution of prescriptions in line
  with CGL policy and local procedures.
• Maintain filing and stationary.
• Help ensure communication and administrative processes across the service remain effective.

Bring your skills somewhere they matter

At Change Grow Live, every role contributes to the support people receive.

You’ll join a collaborative team where your organization, reliability and attention to detail will be valued—and where your work will have a visible impact every day.

Our values—Be open. Be compassionate. Be bold. —guide everything, we do. If they reflect the way you work, we’d love to hear from you.

A note about using AI in your application

AI can be a really helpful tool when putting together your application, and we're happy for you to use it. However, what we're most interested in is you.

We want to understand your experiences, achievements and strengths, so please make sure your application reflects your own story and clearly shows how you meet the essential criteria and the impact you've made in previous roles.

There's no need to write in a particular style. The strongest applications are those that are authentic, specific and clearly demonstrate your skills, experience and potential. We look forward to learning more about you.

Direct applications only we will not be engaging agencies for this vacancy.

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here: Skilled Worker visa: Overview - GOV.UK