Recovery Champion Duty Worker

Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.

Our core values are ‘Be open, be compassionate and be bold’ and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. 

Do you have lived experience of substance abuse? Would you like to use that experience to help and support others? If so, this could be the perfect opportunity for you. 

We are looking for a Recovery Champion Duty Worker to join our Wirral Ways service. Wirral Ways provides free, confidential support for people affected by drugs, alcohol, and gambling across Wirral. We work with individuals, families, and communities to improve health, wellbeing, and recovery, meeting people where they are and supporting them at their own pace.

The Recovery Champion Duty Worker role is an exciting and varied opportunity within CGL services. This role forms part of the frontline service, ensuring that every person entering the service is welcomed with compassion and dignity, and supported in a safe, inclusive environment. 

As a Recovery Champion Duty Worker, you’ll be a vital point of contact for individuals accessing drug and alcohol services—offering practical support, harm reduction advice, and a welcoming, non-judgemental presence. You will also support administrative and reception functions and contribute to the smooth running of the service. 

This role is ideal for someone with lived experience or a passion for supporting others in recovery. You’ll help reduce stigma, encourage engagement with treatment, and signpost individuals to further support. 

Location: Wirral Ways
Contract: Fixed Term Contract until 31^st March 2027

Hours: Full time, 37.5 hours per week. 

Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and any associated payments will be pro rata based on contracted hours.

About the role:

• Offer initial support, including conversations that support confidence and motivation to engage in recovery
• Welcome and engage with service users in a friendly, non-judgemental manner.
• Greet all visitors and service users as they arrive on site, ensuring they feel welcomed and supported.
• Support the sign-in and appointment check-in process.
• Assist with managing service user flow and notifying staff when clients arrive.
• Maintain a calm and supportive atmosphere in waiting areas.
• rovide brief advice around harm reduction, safer use, and safer sex (training
  provided).
• Support clients to access needle exchange services, including promoting safe return of used equipment.
• Promote and encourage the use of naloxone, supporting service users in understanding its use and how to obtain it.
• Encourage service users to attend keywork sessions, groups, or clinics.
• Promote recovery-focused conversations and share information about recovery communities, peer support and mutual aid.
• Signpost to appropriate internal services or external support agencies when required.

About you: 

• Lived experience or other relevant experience of drug or/and alcohol misuse 
• A passion for supporting others in their recovery journey.
• Excellent verbal communication and interpersonal skills.
• Willingness to work as part of a team and take direction from staff.
• Ability to remain calm and professional in a busy environment.
• Confidence using basic IT systems (email, appointment check-in, etc.).
• Willingness to complete required training, including safeguarding and harm reduction.

What we will give to you: 

• 25 days holiday (+ bank holidays) rising annually for first five years
• Paid wellbeing hour each week along with a ‘Wellness’ hub and Employee Assist Programme 
• Contributory pension scheme 
• A great selection of benefits incl. discounts for shopping, cinema, holidays, etc. 
• A friendly and supportive team 
• Training, career development & progression opportunities 
• Earn vouchers in our generous Refer-a-Friened

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. 

A note about using AI in your application:

AI can be a really helpful tool when putting together your application, and we're happy for you to use it. However, what we're most interested in is you. We want to understand your experiences, achievements and strengths, so please make sure your application reflects your own story and clearly shows how you meet the essential criteria and the impact you've made in previous roles. There's no need to write in a particular style. The strongest applications are those that are authentic, specific and clearly demonstrate your skills, experience and potential. We look forward to learning more about you

If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (www.gov.uk)

We reserve the right to close this opportunity early if we receive a high number of applications, so we encourage you to apply as soon as possible.