Receptionist and Administrator – Be Smoke Free

Manchester | Full Time | 12-Month Fixed Term Contract

Be the welcome that starts someone’s journey.

For someone reaching out for help to stop smoking, the first conversation matters.

You’ll make it count.

As our Receptionist and Administrator, you’ll be the first point of contact for people accessing Be Smoke Free—creating a warm, professional and responsive experience from the moment they call or arrive.

You’ll manage appointments, respond to enquiries and keep essential information moving, giving our specialist team the organisation and support they need to help people across Manchester live healthier lives.

This is not simply reception.

It is connection, coordination and better health—combined.

The impact you’ll make

Be Smoke Free is a specialist nurse-led tobacco addiction service delivered by Change Grow Live in partnership with Manchester Health Care Commissioning Service and Manchester City Council.

You’ll sit at the centre of the service, connecting people with Stop Smoking Advisers, Tobacco Addiction Specialist Nurses and the wider support available across Manchester.

You’ll:

• Welcome people and respond to telephone, email and face-to-face enquiries.
• Coordinate appointments and maintain electronic diaries.
• Record contacts accurately on our case management systems.
• Provide clear information and signpost people to the right support.
• Keep reception areas welcoming, organised and up to date.
• Support feedback, correspondence and wider team administration.

Your work will help ensure every person receives a prompt, respectful and well-organised service.

Where you’ll work

Location: Manchester
Contract: Fixed term for 12 months from your employment start date
Hours: Full time, 37.5 hours per week

Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and any associated payments will be pro rata based on contracted hours.

What you’ll bring

• You know how to make people feel welcome while keeping the details under control.
• You’ll be organised, approachable and confident communicating with people from different backgrounds. You’ll understand the importance of confidentiality and know how to remain calm and professional when the service is busy.
• You’ll bring strong administrative and IT skills, including confidence using Microsoft Office, spreadsheets, electronic diaries and databases.
• You’ll also have excellent written and verbal communication skills, good attention to detail and the ability to manage your time and priorities effectively.
• Experience of minute taking would be useful, but it is not essential.

What we’ll give you

You’ll join a friendly, specialist team committed to helping people across Manchester stop smoking and improve their health.

You’ll also receive:

• 25 days’ annual leave plus bank holidays, increasing to 30 days with service.
• A paid Wellness Hour each week.
• Access to our Wellness Hub and Employee Assistance Programme.
• A contributory pension scheme.
• Training, development and career opportunities.
• Employee discounts across shopping, cinema, holidays and more.
• Our Refer a Friend Scheme.

Our values—Be open. Be compassionate. Be bold.—guide everything we do. If they reflect the way you work, we’d love to hear from you.

Please review the attached job description for full details of the responsibilities and person specification.

A note about using AI in your application

AI can be a really helpful tool when putting together your application, and we're happy for you to use it. However, what we're most interested in is you.

We want to understand your experiences, achievements and strengths, so please make sure your application reflects your own story and clearly shows how you meet the essential criteria and the impact you've made in previous roles.

There's no need to write in a particular style. The strongest applications are those that are authentic, specific and clearly demonstrate your skills, experience and potential. We look forward to learning more about you.

We reserve the right to close this opportunity early if we receive a high number of applications, so we encourage you to apply as soon as possible.

This opportunity is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, we are unable to support new visa applications or extensions.

Please note that we are not accepting applications from recruitment agencies for this vacancy. Direct applications only.