Apprenticeships and Accredited Learning Administrator

Change Grow Live are a charity dedicated to the belief that we can make a difference to people's lives, offering support and respect in a safe environment, treating everyone as an individual and working together to help people reach their full potential.

Our core values are Be Open, Be Compassionate and Be Bold, and our colleagues bring these to life every day.

We have an exciting opportunity for an Apprenticeships and Accredited Learning Administrator (Apprentice) to join our Learning & Organisational Development team. This role is ideal for someone who is organised, curious and interested in developing a career in learning, data and performance reporting.

Alongside completing a Level 3 Data Technician Apprenticeship, you'll gain practical experience supporting the coordination of apprenticeship, accredited and regulated learning programmes across Change Grow Live. You'll help maintain accurate learner information, develop reporting and insights, and support the team to understand performance, identify trends and continuously improve the learning experience.

Working with colleagues, external training providers, awarding bodies and learners, you'll play an important role in ensuring our learning programmes are well coordinated, data is accurate and the impact of learning can be demonstrated.

Hours: Full Time, 37.5 per week  

Contract Type: 18 Month Fixed Term Contract

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. 

In this role you'll be working as part of our Learning & Organisational Development team, supporting the delivery, administration and continuous improvement of learning programmes across Change Grow Live.

You'll support:

• Apprenticeship programmes, which are delivered through external training providers, by helping coordinate learner journeys, provider relationships, records and reporting.
• Accredited and regulated learning programmes, which are delivered internally to staff and volunteers, by supporting administration, learner engagement and quality processes.

You'll:

• Maintain accurate learner records across relevant systems and databases.
• Support the development of reports and dashboards to help the team understand learner participation, progress, completion and outcomes.
• Collect, analyse and present learning data to identify trends and support decision-making.
• Support data quality checks and help ensure information is accurate, timely and meaningful.
• Provide administrative support for learner onboarding, registration, certification and completion processes.
• Coordinate communications between learners, managers, training providers and awarding bodies.
• Support audits, quality reviews and compliance activities.
• Help gather learner feedback and evaluation information to understand the impact of learning.
• Contribute ideas for improving processes, systems and reporting approaches.
• Work collaboratively with colleagues across Learning & Organisational Development and wider teams.

As part of the role, you'll complete a Level 3 Data Technician Apprenticeship, developing skills in collecting, analysing and presenting data, while applying your learning directly to real organisational challenges.

About you:

We're looking for someone who is keen to learn, enjoys working with data and wants to develop a career where information can be used to make a difference.

You'll:

• Be interested in how data can be used to understand performance and improve services.
• Have good attention to detail and enjoy working accurately with information.
• Be organised, able to manage competing priorities and meet deadlines.
• Have good written and verbal communication skills.
• Be comfortable using Microsoft Office and digital systems, or be willing to learn.
• Enjoy solving problems and finding better ways of doing things.
• Be a supportive team player who builds positive relationships with others.
• Understand the importance of confidentiality, data protection and accurate record keeping.

Experience of administration, reporting, spreadsheets, customer service, learning environments or volunteering would be helpful, but most importantly we're looking for someone with curiosity, enthusiasm and a willingness to develop.

As we want to get to know you, not an AI tool. Please make sure your application is written in your own words and genuinely reflects your skills, experience and motivation for this role

Direct applications only we will not be engaging agencies for this vacancy.

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here: Skilled Worker visa: Overview - GOV.UK

We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted ho