Engagement Duty Worker

Believe in People?

Key Responsibilities:

• Engage with individuals experiencing substance misuse challenges, offering advice, support, and recovery-focused interventions.
• Conduct triage and personalised assessments to identify the best pathways for structured treatment.
• Conduct substance screening and blood born virus testing alongside completing AUDIT and SADQ screening tools.
• Coordinate clinical assessments with the nursing team as needed.
• Liaise with partner agencies to ensure seamless service user engagement.
• Deliver robust harm-reduction advice and brief interventions during the triage and personalised assessment process.
• Contribute to the ongoing development of the referral into treatment pathway
• Monitor and maintain the referrals coming into treatment to ensure our clients are able to access appropriate treatment in a timely manner.
• Proactively manage any safeguarding concerns that arise during the triage process. Including the completion of ongoing referrals.

About You

We’re seeking a proactive and compassionate individual with:

• A solid understanding of substance misuse and experience in a similar field.
• Excellent communication skills, both verbal and written, with strong IT proficiency.
• The ability to work independently, manage time effectively, and prioritise competing demands.
• A flexible approach, with the capacity to occasionally work late evenings and weekends.
• A willingness to conduct home visits where needed, making a valid driver’s license an advantage.
• Knowledge of mental health interventions and best practices.
• A team-oriented mindset, with the ability to collaborate with diverse professionals and stakeholders.
• A commitment to safeguarding and adherence to information governance processes.
• A drive for continuous learning and professional growth, including supporting the development of colleagues.

What We Offer

At Change Grow Live, we believe in taking care of our team so they can focus on what they do best. We offer:

• 25 days holiday (+ bank holidays), increasing with length of service (capped at 30 days).
• A paid wellness hour each week, access to a wellness hub, and an Employee Assistance Programme.
• A contributory pension scheme.
• A range of benefits, including discounts on shopping, cinema, holidays, and more.
• A friendly and supportive team environment.
• Training and development opportunities to help you progress in your career.
• A refer-a-friend scheme with generous vouchers for successful referrals.

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role.

Direct applications only — we will not be engaging agencies for this vacancy.

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. 

We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.

As we want to get to know you, not an AI tool. Please make sure your application is written in your own words and genuinely reflects your skills, experience and motivation for this role