Recovery Coordinator - Engagement Team

Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. 

Our core values are ‘Be open, be compassionate and be bold’ and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. 

We have an exciting opportunity for a Recovery Coordinator with the Engagement team who has the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs.

The post holder acts as a single point of contact for all referrals, managing them efficiently and carrying out detailed triage assessments to determine appropriate care pathways. They provide telephone-based support, including advice, harm reduction guidance, brief interventions, and signposting to relevant community services, using motivational interviewing techniques and a person-centred approach to support engagement and positive change.

Our service operates flexibly to support clients, including late openings during the week and a Saturday morning provision. You will be expected to take part in a rota alongside other Recovery Coordinators to support these hours, and to undertake other duties as required to meet the needs of the service or service users. 

Where: Brighton & Hove Recovery service – Richmond House, Richmond Road, BN2 3RL

Part-Time Hours: 30 hrs per week

Contract Type: Permanent 

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

The Recovery Coordinator role with the Engagement Team is a central, front-facing position within the Brighton & Hove Recovery Service, focused on ensuring individuals can access support quickly and effectively. The post holder acts as a single point of contact for all referrals, managing them efficiently and carrying out detailed triage assessments to determine appropriate care pathways.

They provide telephone-based support, including advice, harm reduction guidance, brief interventions, and signposting to relevant community services, using motivational interviewing techniques and a person-centred approach to support engagement and positive change.

A key part of the role involves building rapport and engaging service users, including those with complex needs, and delivering structured one-to-one brief interventions where appropriate. The role also requires close collaboration with professionals and partner agencies, promoting a “no wrong door” approach to ensure inclusive and accessible service delivery. In addition, the Recovery coordinator must maintain accurate records, uphold confidentiality and data protection standards, and respond appropriately to safeguarding and risk concerns. The role demands strong organisational skills, emotional resilience, and the ability to work effectively in a busy, fast-paced environment with competing priorities.

About the role:

• Act as the single point of contact for referrals, ensuring they are managed efficiently and in a timely way
• Conduct triage assessments to identify needs and determine suitable care pathways
• Provide telephone-based support, including advice, harm reduction, brief interventions, and signposting
• Use motivational interviewing and a person-centred approach to build engagement and support positive change
• Deliver structured one-to-one brief interventions (4-6 sessions) where appropriate
• Build rapport with service users, including those with complex needs
• Work closely with partners and professionals, promoting a “no wrong door” approach
• Maintain accurate records and ensure compliance with confidentiality, safeguarding, and data protection standards
• Work flexibly in a busy, fast-paced environment, managing competing priorities
• Support outreach work within the community where required

About You:

• Strong understanding of substance misuse and experience working within a similar field
• Good knowledge of harm reduction approaches and how to apply these in practice
• Excellent understanding of safeguarding, confidentiality, and information governance
• Skilled communicator (verbal and written), confident in managing sensitive and complex conversations
• Well organised, proactive, and able to manage workload, prioritise effectively, and work independently
• A collaborative team player with the ability to build effective relationships across services and partners
• Demonstrates professional curiosity, sound judgement, and clear personal and professional boundaries
• Committed to a person-centred, strength-based approach, supporting individuals to build independence and resilience, rather than dependency
• Emotionally resilient, reflective, and able to maintain professionalism in challenging situations

What we will give to you: 

• 25 days holiday (+ bank holidays) rising by 1 day for each years’ service “Capped at 30 days” 
• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme 
• Contributory pension scheme 
• Several benefits incl. discounts for shopping, cinema, holidays, etc. 
• A friendly and supportive team 
• Training, career development & progression opportunities 
• Refer a friend scheme and receive £250 in vouchers if candidate is successful.

What to Expect

This is a varied and rewarding role where no two days are the same. You will work closely with individuals to support their recovery and wellbeing, while being part of a supportive and collaborative team environment, making a meaningful difference to people’s lives.

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description and addendum. This will help us understand how your skills and experiences align with the requirements of the role. 

As we want to get to know you, not an AI tool. Please make sure your application is written in your own words and genuinely reflects your skills, experience and motivation for this role. 

Direct applications only — we will not be engaging agencies for this vacancy. 

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. 

We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.