Duty Recovery Worker

At Change Grow Live, we believe that with the right support, people can change the direction of their lives, grow as individuals and live life to their full potential.

Every day our teams work alongside people experiencing challenges with drugs and alcohol, offering compassionate, evidence-based support that is rooted in respect, dignity and hope.

Guided by our values — Be open, be compassionate and be bold — we create safe, supportive environments where people feel empowered to make positive changes.

We are looking for a motivated and compassionate Duty Worker to join our team and be at the frontline of our service. A Duty Worker is responsible for acting as the first point of contact within a service, managing incoming referrals, enquiries, and presentations, and ensuring individuals receive timely and appropriate support.

The role typically involves carrying out triage, initial and comprehensive assessments, and risk screenings, while providing immediate advice, harm reduction, and crisis intervention where needed. Duty Workers play a key role in safeguarding, identifying and responding to risk, and liaising with partner agencies to coordinate care.

They also support the wider team by stepping in to manage caseloads when required, helping to maintain continuity of care, and may facilitate psychosocial groups or brief interventions to promote engagement and recovery. Overall, they ensure the smooth day-to-day running of the service by prioritising demand, responding to urgent needs, and maintaining accurate records.

Location:   Bromley .
Salary:  CGL points 23 to 28 (£27,861.26 - £32,002.35)

Contract: Fixed term - contract ends 31/03/2027

• Act as the first point of contact for all new referrals and enquiries
• Complete initial and comprehensive assessments, including risk assessments and care planning
• Carry out triage and screening to determine appropriate support pathways
• Provide harm reduction advice and crisis support
• Manage daily duty systems, including phone and face-to-face support
• Facilitate and hold psychosocial groups to support recovery and engagement
• Step in to support team caseloads where necessary, ensuring service users continue to receive consistent care
• Liaise with partner agencies (e.g. healthcare, housing, criminal justice)
• Safeguard vulnerable individuals and follow safeguarding procedures
• Maintain accurate and timely case records

About you

You will be someone who thrives under pressure, with strong communication skills and a commitment to supporting people affected by substance misuse.

We are looking for someone who:

• Has experience completing assessments within health, social care, or substance misuse services
• Has experience delivering or co-facilitating psychosocial interventions or group work
• Can manage competing demands in a busy environment
• Has strong assessment, care planning, and risk management skills
• Is empathetic, non-judgemental, and person-centred in approach
• Works well both independently and as part of a team
• Is flexible and willing to support wider team demands, including caseload cover
• Has good IT and record-keeping skills

What we offer

• A supportive and friendly team environment
• Ongoing training and professional development
• Opportunities for career progression
• Generous annual leave entitlement
• Access to wellbeing support

Please read attached Job Description for a more detailed out line of responsibilities and Person Specifications 

If this sounds like you and you would like to begin your journey with Change Grow Live, then we would love to talk to you. 

Direct applications only — we will not be engaging agencies for this vacancy.

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here: Skilled Worker visa: Overview - GOV.UK

We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.

For more information, please contact: Dawn.Evans-Booth@cgl.org.uk