Quality & Governance Lead

Southwark | Full Time | 37.5 Hours

Great services don't happen by chance. They are built through quality, learning and continuous improvement.

At Change Grow Live, we believe that every person deserves access to high-quality, compassionate and effective support.

Behind every successful recovery journey is a service that is constantly learning, improving and striving for excellence.

We're looking for a Quality & Governance Lead to help shape the future of our Southwark service—driving quality, strengthening governance and ensuring that every person who accesses our service receives the best possible support.

This is a role for someone who is curious, analytical and passionate about improving outcomes. Someone who can turn insight into action, challenge constructively, and support teams to continuously develop their practice.

Why this role matters

Quality isn't just about compliance.

It's about creating services that are safer, more effective and more responsive to the needs of the people we support.

As Quality & Governance Lead, you'll play a pivotal role in helping our Southwark service achieve and maintain the highest standards of delivery. You'll lead audits, reviews and governance activity, identify opportunities for improvement and work alongside managers and practitioners to embed learning and best practice across the service.

You'll influence how we learn from incidents, strengthen professional practice and build a culture where quality improvement is everyone's responsibility.

Who we're looking for

You'll bring a combination of operational experience, quality improvement expertise and a genuine passion for supporting others to grow and develop.

You'll have:

• Experience working within drug and alcohol services or a related health and social care environment
• Experience conducting audits, reviews or quality assurance activity
• Strong knowledge of governance, risk management and continuous improvement approaches
• Experience delivering coaching, workshops or training to staff teams
• Excellent communication and influencing skills
• Confidence working with data and reporting systems to identify trends and opportunities
• The ability to balance challenge and support to drive positive change

Most importantly, you'll be committed to creating services that deliver outstanding outcomes for the people we support.

The Details

Role: Quality & Governance Lead
Location: Southwark
Hours: 37.5 hours per week*
Contract: Permanent

*Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

What you'll be doing

You'll work across the service to:

• Lead quality assurance, governance and continuous improvement activity
• Design and deliver audits that drive learning and service development
• Review practice, identify trends and support improvements in service quality
• Lead on incident reviews, governance processes and learning from serious incidents
• Monitor performance across key areas including engagement, recovery planning and treatment outcomes
• Coach and support staff to strengthen practice and professional development
• Design and deliver workshops, training and development sessions
• Support managers to identify learning needs and embed best practice
• Use data, insight and evidence to inform service improvement initiatives
• Contribute to transformation plans and innovation across the service

Why join us?

This is an opportunity to influence practice across an entire service.

You'll work alongside passionate colleagues who believe in learning, innovation and delivering the highest standards of care, while helping shape a culture where quality, accountability and compassion sit at the heart of everything we do.

What we offer

We invest in our people so they can deliver their best work.

• 25 days annual leave plus bank holidays, rising to 30 days with service
• A paid weekly Wellness Hour, Wellness Hub and Employee Assistance Programme
• Contributory pension scheme
• Employee benefits and discount platform
• Learning, development and progression opportunities
• A supportive and values-led culture
• The opportunity to influence meaningful change across services and communities

Building Better Futures

At Change Grow Live, we're committed to creating an environment where people can grow, develop and make a meaningful impact.

We invest in learning, leadership and career development, helping our colleagues build rewarding careers while delivering life-changing support to individuals, families and communities.

Our 2030 Ambition

We're building services that are:

Built on Evidence and Compassion – delivering high-quality support informed by insight, innovation and best practice.

Rooted in Communities – working alongside local partners and communities to create lasting change where it's needed most.

Together, we're shaping a future where more people can live healthier, safer and more fulfilling lives.

Please reflect the attached Job Description and Person Specification in your application.

Direct applications only — we will not be engaging agencies for this vacancy.

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions.

We reserve the right to close this vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.

If you're passionate about quality, governance and creating better outcomes for people and communities, we'd love to hear from you.