Outreach Worker

Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.  

Our core values are ‘Be open, be compassionate and be bold’ and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential.  

We have an exciting opportunity for an Outreach Worker who has the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs. With this role you’ll be working as part of the outreach team, based in our Croxteth HUB. The role will entail, completing home visits, offering drop in clinics at partner agencies and holding a small caseload of service users with complex needs.   

No two days are the same and we treat every person who comes into our service as an individual, so being flexible, curious and a good listener are key.  

Where: Croxteth, Liverpool

Hours: Full Time, 37.5 per week 

Contract Type: Permanent

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. 

About the role:  

• Conduct street outreach across varied times and locations to identify, engage and support people sleeping rough.
• Provide assertive outreach to entrenched rough sleepers, including those reluctant to engage with services.
• Support homeless service users with timely hospital discharge into suitable accommodation.
• Work closely with drug, alcohol and mental health services to ensure access to appropriate treatment and support.
• Use recognised approaches, including Motivational Interviewing, to support service users in addressing substance misuse.
• Prevent new rough sleeping where possible and support individuals to reconnect with their home communities.
• Liaise with Housing Strategy Teams and supported housing providers to maximise accommodation opportunities.
• Participate in case conferences, street counts and partnership working, ensuring effective information sharing and delivery of action plans..
• Work flexible shift patterns, including unsociable hours and severe weather conditions, to maximise engagement with service users.

About you:  

What We Offer

• Enjoy a dedicated weekly Wellness Hour, access to our Wellness Hub, and a comprehensive Employee Assistance Programme to support your mental and emotional health.
• We’re committed to your development, with extensive training, funded learning, and pathways into senior or specialist roles.
• Benefit from transparent pay, a contributory pension scheme, and additional support through our wellbeing resources.
• Start with 25 days of annual leave plus bank holidays(pro rata), increasing to the maximum 30 days over five years of service.
• Join a supportive, values-led team where you’ll feel encouraged and valued from your very first day.
• Where possible, we’re open to discussing working patterns that help you maintain a healthy work–life balance.
• Enjoy discounts on shopping, cinema trips, holidays and more, along with our Refer a Friend scheme.

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role.  

Direct applications only we will not be engaging agencies for this vacancy.

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here: Skilled Worker visa: Overview - GOV.UK

We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.