Receptionist

Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.   

Our core values are ‘Be open, be compassionate and be bold’ and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. 

We’re looking for a passionate and committed Receptionist with a particular interest in working with people where support for alcohol and/or drug use has been identified as a need.

Our Admin team here at Change Grow Live play an integral part in supporting the team in our mission, providing reception and admin support to our teams enabling them to focus on delivering our services, ensuring our service users receive the help and support they need to achieve their goals. Acting as our first point of contact; our admin team are the face of our service, speaking with our service users face to face and via the telephone, are non-judgemental, empathetic and want to make a real difference to people’s lives. 

Where:  Reading

Hours: 37.5 per week

Contract: Permanent 

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

Salary is subject to review in line with the 2025/26 pay award

About the role 

• As first point of contact, ensure service users and other visitors receive a friendly and efficient service and that all visits are dealt with promptly and courteously.  
• Contribute to the improvement and upkeep of client areas, ensuring that the reception area is welcoming and tidy.  
• Contribute to maintaining the client information displayed in the reception area is tidy, current and relevant. 
• Encourage service user feedback and the use of the suggestion box to all clients accessing the service. 
• Providing basic advice and information on the service offer. 
• Contribute to managing an effective appointment system, liaising with keyworkers.  
• Checking appointments on the CGL information system and book future appointment for service users 
• Take messages for staff and update case management contacts where appropriate 
• Support the team in managing/booking appointments via the electronic diary system 
• Maintain accurate records of all contacts on our case management systems 
•  Assist with admin, record-keeping and communication within the wider admin team.

About you: 

• Knowledge of general office procedures 
• IT literacy including proficiency in word processing, excel spreadsheets and data entry 
• Good interpersonal skills and a willingness to work flexibly as part of a team 
• The ability to respond to appropriate requests for assistance, maintaining confidentiality whenever necessary 
• Solid numeric skills 
• Good organisational skills 
• Confident and effective communication skills, both verbally and in writing 
• A professional, empathetic and non-judgmental attitude towards service users 
• The ability to respond flexibly to the demands of the post 
• The ability to work as a member of a team 

What we will give to you: 

• 25 days holiday (+ bank holidays) rising by 1 day for each years’ service “Capped at 30 days” 
• Flexible working arrangements 
• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme 
• Contributory pension scheme 
• A great selection of benefits incl. discounts for shopping, cinema, holidays, etc. 
• A friendly and supportive team 
• Training, career development & progression opportunities 

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. 

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions.

We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.