Administrator / Receptionist

Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.   

Our core values are ‘Be open, be compassionate and be bold’ and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. 

Are you an organised and proactive individual looking to make a real difference in people’s lives? Change Grow Live is seeking a Administrator/Receptionist to join our dedicated team at Lonsdale Hub in Birmingham city centre, supporting specialist teams working with vulnerable and homeless individuals.

Location: Lonsdale Hub in Birmingham city centre
Hours: Full time – 37.5 hours per week

Contract Type: Permanent

*Please note - full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours

About the Role: 

• Be the first point of contact, ensuring all calls, visits, and enquiries are handled professionally and with compassion. Reception cover being the face of the service
• Manage administrative tasks, including correspondence, data entry, and record-keeping to support service operations.
• Minute-take at meetings, ensuring accurate documentation for team discussions and decisions.
• Collate, monitor, and report key data and statistics to help improve service delivery.
• Maintain efficient filing systems and support general office organisation.
• Monitor and order office supplies, ensuring the team has what they need.
• Manage petty cash systems, following financial procedures under senior guidance.
• Coordinate office operations, including room bookings, travel arrangements, and prescription administration.

About You:

To thrive in this role, we're looking for someone who has:

• Knowledge of general office procedures
• Reception experience would be an advantage
• IT literacy including proficiency in word processing, excel spreadsheets and data entry
• Good interpersonal skills and a willingness to work flexibly as part of a team.
• The ability to respond to appropriate requests for assistance, maintaining confidentiality whenever necessary.
• Solid numeric skills.
• Good organisational skills
• A mature, empathetic, and non-judgmental attitude towards service users.
• Understand and have a commitment to the principles of equal opportunity and diversity.

What we will give to you:

• 25 days of annual leave, plus bank holidays. Additionally, you'll receive one extra day of annual leave for each year of service during your first five years, therefore you will enjoy 30 days of leave after five years with us
• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme
• Contributory pension scheme
• A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.
• A friendly and supportive team
• Training, career development & progression opportunities
• Generous refer-a-friend scheme

Please ensure that when completing your application and supporting statement, you clearly demonstrate how your skills and experience meet the requirements outlined in the job description.

This role is not eligible for visa sponsorship. Further information can be found via the UK Government Skilled Worker visa guidance.

If you are looking for a role where your contribution genuinely matters — and where you can be part of a compassionate, ambitious and inclusive organisation — we would love to hear from you.

Please note: We reserve the right to close this advert early if we receive a high volume of applications.