Deputy Services Manager

We are excited to offer an opportunity for a Deputy Services Manager to support the delivery of high‑quality drug and alcohol treatment services in St Helens, working with adults affected by substance use and a range of complex needs.

This is a key leadership role within the service, supporting the Services Manager to ensure safe, effective and person‑centred delivery across treatment and recovery pathways. You will play a vital role in supporting staff, maintaining quality standards, strengthening partnership working and ensuring that people accessing our services receive compassionate, trauma‑informed support.

About the role

• Support the operational delivery of the St Helens service, ensuring provision remains trauma‑informed, recovery‑focused and aligned with local and national guidance.
• Deputise for the Services Manager as required, supporting day‑to‑day decision‑making and service oversight.
• Provide line management and day‑to‑day support to staff, including supervision, performance monitoring and wellbeing support.
• Support effective safeguarding practice, working closely with Designated Safeguarding Leads to identify, manage and escalate risks relating to adults, children and families.
• Contribute to quality assurance processes, audits and service improvement activity.
• Support accurate data collection, outcome monitoring and performance reporting in line with contract requirements and CGL policies.
• Work collaboratively with partners across health, criminal justice, housing and the voluntary sector to maintain strong referral pathways.
• Promote service user involvement, empowerment and co‑production within the service.
• Help foster a psychologically safe, inclusive and supportive environment for both staff and service users.

• Experience working with adults affected by substance misuse, complex needs or related vulnerabilities.
• Experience in a supervisory, senior practitioner or deputy management role.
• Good understanding of substance use, harm reduction and evidence‑based psychosocial interventions.
• Experience of line management, supervision and supporting staff development.
• Sound knowledge of safeguarding and experience embedding safe practice.
• Strong communication and interpersonal skills, with the ability to work effectively across teams and partner organisations.
• Organised, resilient and able to prioritise effectively in a busy service environment.
• A genuine commitment to CGL’s values and to improving outcomes for people who use our services.

What we will give to you

• 25 days annual leave plus bank holidays, increasing annually for the first five years (up to a maximum of 30 days).
• One paid Wellness Hour each week, access to our wellness hub and Employee Assistance Programme.
• Contributory pension scheme.
• A range of benefits including shopping, cinema and travel discounts.
• Supportive, friendly and values‑driven team culture.
• Ongoing training, development and clear career progression pathways.
• Refer‑a‑friend scheme.

Join us in delivering compassionate, high‑quality and community‑focused support in St Helens. Your leadership and commitment will help shape positive outcomes for individuals, families and the wider community.

Please ensure your application and supporting statement clearly demonstrate how your experience meets the requirements of the role.

Direct applications only — agencies will not be engaged for this vacancy.

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time‑limited visas, unfortunately, we are unable to support new visa applications or extensions.

We may close this vacancy early should we receive a high volume of applications.