Clinical Administrator

Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.   

Our core values are ‘Be open, be compassionate and be bold’ and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. 

We currently have a vacancy for a Clinical Administrator and are looking to appoint a dynamic and energetic individual to join our team of experienced administrators.

This role provides an exciting opportunity to contribute to the development and ongoing success of the service in St Helens. Individuals will need to be motivated, enthusiastic, committed and driven to meet the expectations of this challenging role. 

The successful candidate will have experience in an administrative role with good IT skills including Microsoft Office and Excel. You will have excellent communication and organisational skills and will provide support to ensure the day-to-day delivery is achieved.

Where: St Helens Integrated Service, Century House, St Helens, Merseyside WA10 1QU.

Hours: 30 per week Mon-Thurs

Full Time Salary: £26,091.00 depending on experience (based on full time hours, pro rata for part time hours)

Contract Type: Permanent

*Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. 

About the role:

• To support the service in processing and batch printing of all FP10 Prescriptions for posting as per service protocol. 
• Liaising with all pharmacy stakeholders and making sure the service operates within contractual requirements and enables timely and accurate issuing of all Prescriptions to our service users.
• Responsible for maintaining and updating local and central databases and provide timely and accurate data and information for all external and internal stakeholders.
• Be expected to record data and information in order that the service operates within contractual, administrative, financial requirements and CQC clinical standards.
• To support the rest of the administrative team with management, ordering of supplies, invoicing, telephone, building management, support of telecommunication and IT systems to ensure that substance users consistently receive high quality services.
• Work flexibly within an agreed number of hours to maintain the most appropriate level of service provision.
• To provide minute taking for a number of meetings in the service including multi-disciplinary meeting, accurate minute taking, action logging in different system and excellent attention to detail is a must.
• To provide advice, information and reports clearly and concisely via the most appropriate channel [e.g. verbally, in writing, telephone, e-mail etc.] whilst being sensitive to the needs of the audience [e.g. service user, professional etc.]
• Maintain accurate and comprehensive records / data collection on clients, as required by CGL Management, NDTMS, PHE performance frameworks and reporting requirements.

About you:

• Knowledge and experience of general office procedure and administrative duties
• Experience of minute taking
• IT literacy including proficiency in data collection systems
• Expertise in working with Word, Excel, and other IT packages
• Experience of maintaining simple databases and other data management systems
• Excellent interpersonal skills
• Excellent organisational skills
• Sound numerical skills
• Experience of working as part of a multi-disciplinary team.
• IT literacy including proficiency in data collection systems (e.g. DIRDET)
• Experience of developing data processes and systems

What we will give to you: 

• 25 days of annual leave, plus bank holidays. Additionally, you'll receive one extra day of annual leave for each year of service during your first five years, therefore you will enjoy 30 days of leave after five years with us.

• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme 
• Contributory pension scheme 
• A great selection of benefits incl. discounts for shopping, cinema, holidays, etc. 
• Eligible for Blue Light Discounts
• A friendly and supportive team 
• Training, career development & progression opportunities 
• Participation in our Refer-a-Friend scheme

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. 

Direct applications only — we will not be engaging agencies for this vacancy.

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions.

We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.