Administrator

Our core values are ‘Be open, be compassionate and be bold’ and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential.

We have an exciting opportunity for an Administrator to contribute to the development and ongoing success of the CGL service. We are looking for someone who is motivated, enthusiastic, committed and driven in order to meet the expectations of this challenging role. The successful candidate will have responsibility for the production of prescriptions. They will also provide effective administrative support, and will offer organisational and administrative services to the team to contribute towards its aims and objectives.

This is an excellent opportunity for an Administrator looking to develop their career with a charity dedicated to your personal and professional development.

Location: Manchester
Working Hours: 30 hours per week* 
Salary: £25,077 per annum* (based on full time hours, pro rata for part time) 
Contract Type: Permanent

Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. 

As an Administrator, you will play a crucial role in supporting the day‑to‑day operations of our prescribers and clinical team. You’ll ensure our appointment systems run smoothly, coordinate clinical diaries, and communicate effectively with GPs and other professionals.

Your work will have a direct impact on the quality of support our service users receive — helping us maintain safe, efficient and compassionate care.

Key responsibilities include:

• Providing effective clinical administrative support for our service, with the focus on positive outcomes for our service users always in mind.

• Providing administrative support to our team of doctors and non-medical prescribers.

• Taking responsibility for personal development, identifying personal training needs and participate in regular supervision and appraisal.
• Organising clinical diaries for our team of prescribers.
• Overseeing the effective operation of our appointment system.
• Using a mail merge to generate medical letters regarding a service user’s treatment and ensuring that letters are sent to GPs and other professionals in a timely manner.
• Ensuring that communication regarding a service user is professionally documented on their treatment record, including the uploading of relevant documents.
• Attending and minute relevant meetings as requested.
• Ensure that telephone calls from outside agencies, clients and CGL staff are dealt with promptly and courteously, transferring calls to appropriate personnel when necessary.
• Collating, monitoring, and reporting data & information.
• Liaising with GPs to request medical summaries prior to appointments.
• Supporting the wider admin team as and when necessary.

About you:

We’re looking for someone who is:

• Confident with IT systems including Word, Excel and data entry
• Organised, efficient and able to manage competing priorities
• A strong communicator — both verbally and in writing
• Empathetic, professional and non‑judgmental
• Calm under pressure and able to work independently when needed
• A true team player who values collaboration
• Committed to equality, diversity and positive outcomes for service users

Desirable:
Experience within a healthcare or social care setting, or a qualification in IT, office administration or customer service.

What We Offer:

• 25 days of annual leave, plus bank holidays. Additionally, you'll receive one extra day of annual leave for each year of service during your first five years, therefore you will enjoy 30 days of leave after five years with us.
• A dedicated 'Wellness' hour each week, access to a 'Wellness' hub, and an Employee Assistance Programme.
• Participation in a contributory pension scheme.
• A wide range of benefits, including discounts for shopping, cinema, holidays, and more.
• A warm and supportive team environment.
• Extensive training, career development, and progression opportunities.
• Refer a Friend Scheme.

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. 

Direct applications only — we will not be engaging agencies for this vacancy.

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions.

We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.