Sessional Reception Administrator

Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.   

Our core values are ‘Be open, be compassionate and be bold’ and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. 

We have a vacancy for a sessional Receptionist / Administrator to assist us in our Wellingborough hub. The successful candidate will be the first point of contact within the service to greet our visitors promptly in a friendly and courteous manner on an ad hoc basis. Duties for the post include dealing with initial queries, notifying staff their client has arrived for an appointment, coordinating appointments, signposting to support available within the service and the community, record feedback from clients and various admin-type duties. Lots of training and support will be provided so you become confident in the role.

Hourly Rate: £14.41 per hour

Contracted Hours: Ad Hoc / 0 per week

Contract Type: Sessional 

* Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

Key Tasks:

• As first point of contact, ensure service users and other visitors receive a friendly and efficient service and that all visits are dealt with promptly and courteously.
• Contribute to the improvement and upkeep of client areas, ensuring that the reception area is welcoming and tidy.
• Contribute to maintaining the client information displayed in the reception area is tidy, current and relevant.
• Encourage service user feedback and the use of the suggestion box to all clients accessing the service.
• Providing basic advice and information on the service offer.
• Contribute to managing an effective appointment system, liaising with keyworkers.
• Checking appointments on the CGL information system and book future appointment for service users
• Take messages for staff and update case management contacts where appropriate
• Support the team in managing/booking appointments via the electronic diary system
• Maintain accurate records of all contacts on our case management systems

About You: 

Education Knowledge and Experience:

• Ability to work with professional boundaries
• Confidence to deal with enquiries on the phone and in person
• Good verbal communication skills
• Excellent time management skills, and an ability to work on own initiative prioritising accordingly.
• Good organisational skills
• Ability to respect and maintain confidentiality

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. 

We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.

Direct applications only — we will not be engaging agencies for this vacancy.

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here: Skilled Worker visa: Overview - GOV.UK

We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.