Deputy Service Manager

Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives.

Our core values are ‘Be open, be compassionate and be bold’ and our teams apply these daily, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.    

Our Deputy Service Managers here at Change Grow Live play an integral role in ensuring an effective service provision for our service users by creating a focused culture, engaging staff to provide an innovative and continually improving service and provide leadership, support, and development to a wide range of staff.    

We have an exciting opportunity for a Deputy Service Manager to join our Waltham Forest Service. As part of our multi-disciplinary team, you will work flexibly and creatively to establish what is needed to have the most positive impact for all who are referred to our service. 

Location: Waltham Forest

Full Time Hours: 37.5 hours per week

*Full Time Salary: £46,683.60 - £51,101.96 (pro rata for part time hours) 

Allowance: £2,195.72 Outer London Weighting (pro rata for part time hours)

Contract Type: permanent

*Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours

About the role:  

• To support the Services Manager to lead on the development of the Service to provide easily accessible, non-judgemental, and confidential services, which support service users in reducing harm, engaging with treatment and moving towards recovery.
• To manage and coordinate the activities of the service, including management of the staff team, sessional workers and volunteers, so that the service runs efficiently and effectively, making the best possible use of financial and human resources.
• To provide line management, supervision and leadership to achieve performance outcomes and quality in line with service level and contractual arrangements.
• To maintain excellent communication and partnerships with local commissioning bodies, sub-contractor partners, statutory and third sector agencies and other key contacts.
• To develop links with partner services within the communities to increase contacts and referral networks.
• To support the Services Manager in managing and coordinate the activities of the service, including overseeing the staff team, sessional workers, sub-contractors and volunteers/peer mentors, so that the service runs efficiently and effectively, making the best possible use of financial and human resources.
• To ensure the safety of all staff and clients by implementing risk assessment procedures and monitoring the maintenance of health, safety, and security procedures in the working environment.
• To be prepared to participate in and make use of supervision, appraisal and other learning and development opportunities in line with Change Grow Live policies.
• To ensure effective performance management through data collection, reporting and analysis.
• To lead on, understand fully, and ensure the key performance indicators set for the service are comprehensively understood and met across the service.

About you:  

• Considerable experience of working at a management level within substance misuse services including alcohol, drug and
  criminal justice with a clear understanding of the need for and ability to deliver quality services.  
• A demonstrable understanding of performance management frameworks, effective governance and quality management.
• Knowledge and understanding of the possible recovery pathways available across whole treatment and recovery systems including community, residential and prison provision.
• Experience of managing project development and leading a service operation.
• Experience that demonstrates administrative and financial management skills.
• Experience of data collection systems, information technology.
• Experience of staff supervision.
• Experience of working within and managing contracts, service agreements and service delivery systems.
• Identifying gaps in service and adopting a problem-solving approach.

What we will give to you: 

• 25 days holiday (+ bank holidays) rising by 1 day for each years’ service “Capped at 30 days” 
• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme 

• Contributory pension scheme 
• Several benefits incl. discounts for shopping, cinema, holidays, etc. 
• A friendly and supportive team 
• Training, career development & progression opportunities 
• Refer a friend scheme if candidate is successful.  

We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.

Please read attached Job Description for a more detailed out line of responsibilities and Person Specifications