Deputy Services Manager

Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives.   

Our core values are ‘Be open, be compassionate and be bold’ and our teams apply these daily offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.  

We are excited to offer an opportunity for a Deputy Services Manager to play a key leadership role within our Liverpool service. Working closely with the Services Manager, you will help shape high-quality, inclusive and trauma-informed support, ensuring services are safe, effective and responsive to the needs of people across the city.

The Deputy Services Manager will contribute to an outcome focused recovery culture, with positive staff engagement and provide a constant stimulus for improving services in a learning environment. They will also ensure high quality Governance within all aspects of the services delivery. 

Where: Liverpool 

Full Time Hours: 37.5 hours per week 

Salary: £47,729.23 - £53,329.99 dependent on experience (Based on full time hours, paid Pro Rata) 

Contract: Permanent

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

This is a senior operational leadership role within a large, complex and multi-disciplinary system. As Deputy Services Manager, you will work closely with the Services Manager to provide strong day-to-day leadership across Liverpool services, supporting safe, effective and inclusive delivery.

You will collaborate with clinicians, social workers, project managers, psychologists and a wide range of system partners — including criminal justice services, primary care, community pharmacies and voluntary sector organisations — to ensure services are responsive, integrated and focused on positive outcomes for people who access support.

Our 2030 Strategy challenges us to be built on evidence and compassion, rooted in communities, and focused on long-term recovery and wellbeing. This role is central to translating that ambition into practice across Liverpool.

About the role: 

• Support the Services Manager to lead on the development of the service to provide easily accessible, non-judgemental, and confidential services, which support service users in reducing harm, engaging with treatment, and moving towards recovery 
• Manage and coordinate the activities of the service, including management of the team leaders so that the service runs efficiently and effectively 
• Provide line management, supervision, and leadership to achieve performance outcomes and quality in line with service level and contractual arrangements 
• Ensure that constructive, positive, and supportive relationships are maintained with our partners, both internal and external 
• Ensure effective performance management through data collection, reporting and analysis across the service 
• Act as the designated Safeguarding Lead within the service, working with local authority stakeholders and internal leads 
• Work closely with the management team to align the Quality Management System, Incident Reporting Tool, Risk Register, and the Audit Tool within the same database 

About you:  

• Considerable experience of working at a management level within substance misuse services including alcohol and criminal justice with a clear understanding of the need for and ability to deliver quality services 
• A demonstrable understanding of performance management frameworks, effective governance, and quality management 
• Knowledge and understanding of the possible recovery pathways available across whole treatment and recovery systems including community, residential and Prison provision 
• Experience of working within contracts, service agreements and service delivery systems 
• Experience of staff supervision and leadership 
• Excellent leadership and change management skills 

What we will give to you:  

• 25 days of annual leave, plus bank holidays. Additionally, you'll receive one extra day of annual leave for each year of service during your first five years, therefore you will enjoy 30 days of leave after five years with us.
• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme 
• Contributory pension scheme 
• A great selection of benefits incl. discounts for shopping, cinema, holidays, etc. 
• A friendly and supportive team 
• Training, career development & progression opportunities. 

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. 

If this sounds like you and you would like to begin your journey with Change Grow Live, then we would love to talk to you.  

Direct applications only — we will not be engaging agencies for this vacancy.

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here: Skilled Worker visa: Overview - GOV.UK

We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.