Quality Lead

At Change Grow Live Nottinghamshire, we’re not just a leading national charity—we’re a team of passionate individuals dedicated to transforming lives. We combine evidence-based practices with compassion to create services that empower individuals and that are deeply rooted in the local community.

Are you driven by the desire to make a tangible difference in people’s lives? Do you have a passion for improving health outcomes and leading high-performing teams? If so, we want you to join our innovative and dedicated team!

We’re looking for a Quality Lead to join our Nottinghamshire team to support the delivery of a high-quality, effective, and diverse service throughout the county. This is a key leadership role where you’ll play a crucial part in helping us meet key performance indicators, achieving service targets, and ensuring we continue to develop and deliver services that truly meet the needs of our community.

Location: Countrywide, Nottinghamshire

Hours: Part time hours, 22.5 hours per week

Full Time Salary Range: £35,220.59 - £37,184.91 Dependent on experience (pro rata for part time).

Purpose of role:

As part of the leadership team, you will be required to undertake a quality improvement and development role, which will include creating and undertaking regular and cyclical audits of all aspects of service delivery, collating areas of best practice, implementing quality improvement plans and evaluating impact. As part of this process you will assist in observed practice, staff coaching, and designing and delivering training and workshop sessions.
You will be instrumental in embedding the CGL learning culture within the service by sharing learning from all incidents and, inclusively with the staff team, implementing actions to reduce likelihood of reoccurrence.

In fulfilling these aims the post holder will keep up to date with quality improvement progress across the sector, emerging evidence-based practice and new legislation including regulation.

Key Activities:

• Lead continuous quality improvement through regular, cyclical audits of service delivery and governance.

• Identify good practice and areas for development, implementing and evaluating robust action plans across teams.

• Work with leaders and front-line staff to embed effective practice through observation, coaching, and training.

• Coordinate integrated quality audits with the senior leadership team in line with organisational audit cycles.

• Support safeguarding compliance, effective risk management, and adherence to legislation, policy, and procedure.

• Ensure thorough investigation of incidents, dissemination of learning, and contribution to service-wide improvement planning and reporting.

• Produce timely reports to meet contractual, regulatory, and organisational requirements, using data to inform service improvement.

• Chair and contribute to team meetings that promote learning, communication, and feedback.

• Prepare reports for external bodies, including the Coroner and CQC, as required.

• Promote a learning culture, supporting staff to give and receive constructive feedback and improve service user experience.

• Analyse service user feedback, complaints, and compliments to identify themes and drive service improvements.

About you:  

Education, Knowledge and Experience:

• Experience within Social Care and Drug & Alcohol services, with a strong understanding of recovery-focused practice.

• Demonstrated capability in project development, change management, quality systems, audits, and service improvement.

• Skilled in serious incident investigation, including root cause analysis and learning dissemination.

• Knowledgeable in regulated service environments, including CQC requirements and Key Lines of Enquiry.

• Confident in delivering training and coaching using engaging and inclusive approaches.

• Strong understanding of safeguarding for children and vulnerable adults.

• Proven ability to analyse complex data sets to inform conclusions, priorities, and improvement actions.

• Effective at influencing stakeholders at all levels and leading teams through change while modelling organisational values.

Abilities and Skills:

• Excellent communication skills, both written and verbal, across a range of stakeholders including service users, staff, and partners.
• Able to work independently and under pressure, with well-developed organisational and time management abilities.
• Demonstrates empathy, professionalism, and non-judgement in all interactions.
• Committed to positive outcomes for service users and to equality, diversity, and inclusion.
• Maintains professional boundaries and works effectively with external agencies.

What we will give to you:  

• 25 days of annual leave, plus bank holidays. Additionally, you'll receive one extra day of annual leave for each year of service during your first five years, therefore you will enjoy 30 days of leave after five years with us.
• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme  
• Contributory pension scheme  
• A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.  
• A friendly and supportive team  
• Training, career development & progression opportunities 
• Participatioin in the Refer-a-Friend scheme

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. 

If this sounds like you and you’d like to begin your journey with Change Grow Live, then we’d love to talk to you.

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

Direct applications only — we will not be engaging agencies for this vacancy.

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here: Skilled Worker visa: Overview - GOV.UK

We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.