Project Administrator

Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.   

Our core values are ‘Be open, be compassionate and be bold’ and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. 

Are you an organised and proactive individual looking to make a real difference in people’s lives? Change Grow Live is seeking a Project Administrator to join our dedicated team at Lonsdale Hub, supporting specialist teams working with vulnerable and homeless individuals.

This is an exciting opportunity to be at the heart of a service that transforms lives. You’ll play a vital role in ensuring smooth operations, supporting frontline teams with administration, coordination, and communication. From managing schedules and records to liaising with key stakeholders, your work will directly contribute to delivering life-changing support to those in need.

Every day is different, and your contribution will help vulnerable individuals access the care and support they deserve. If you thrive in a dynamic environment, have a keen eye for detail, and are passionate about making a positive impact, we’d love to hear from you!

Where: Birmingham

Full Time Hours: 37.5 hours per week 

Full Time Salary: £25,077.00 (based on full time hours, pro rata for part time)  

Contract Type: Permanent 

*Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. 

What You’ll Do:

• Be the first point of contact, ensuring all calls, visits, and enquiries are handled professionally and with compassion. Reception cover being the face of the service

• Manage administrative tasks, including correspondence, data entry, and record-keeping to support service operations.

• Minute-take at meetings, ensuring accurate documentation for team discussions and decisions.

• Collate, monitor, and report key data and statistics to help improve service delivery.

• Maintain efficient filing systems and support general office organisation.

• Monitor and order office supplies, ensuring the team has what they need.

• Manage petty cash systems, following financial procedures under senior guidance.

• Coordinate office operations, including room bookings, travel arrangements, and prescription administration.

About You:

To thrive in this role, we're looking for someone who has:

• Knowledge of general office procedures
• IT literacy including proficiency in word processing, excel spreadsheets and data entry
• Good interpersonal skills and a willingness to work flexibly as part of a team.
• The ability to respond to appropriate requests for assistance, maintaining confidentiality whenever necessary.
• Solid numeric skills.
• Good organisational skills
• A mature, empathetic, and non-judgmental attitude towards service users.
• Understand and have a commitment to the principles of equal opportunity and diversity.

What we will give to you:

• 25 days of annual leave, plus bank holidays. Additionally, you'll receive one extra day of annual leave for each year of service during your first five years, therefore you will enjoy 30 days of leave after five years with us
• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme
• Contributory pension scheme
• A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.
• A friendly and supportive team
• Training, career development & progression opportunities
• Generous refer-a-friend scheme

Direct applications only — we will not be engaging agencies for this vacancy.

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions.

We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.