Administrator / Receptionist

Receptionist & Administrator

Believe in people? So do we.

Change Grow Live is a national charity driven by a simple belief: that everyone has the capacity to change. Every day, our teams create safe, respectful environments where people are treated as individuals and supported to find the right care at the right time.

Our values — Be open, be compassionate and be bold — guide how we work together and how we support people to change the direction of their lives, grow as individuals, and live life to their full potential.

We are now looking for a Receptionist & Administrator to join our busy Croydon service. This role is central to the smooth running of the service and plays a vital part in ensuring people receive a welcoming, professional and responsive experience from the moment they make contact with us.

About the role

As the first point of contact for the service, you will play a key role in supporting both the people who access our services and the multidisciplinary teams who deliver them.

You will:

• Provide a professional, courteous reception service for people accessing the service, partner agencies and colleagues
• Respond promptly and sensitively to telephone and face-to-face enquiries, directing them appropriately
• Manage correspondence, data entry and record-keeping to a high standard
• Collate, monitor and report data and information as required
• Support effective communication and administrative systems across the service
• Provide prescription and general administrative support to clinical and operational teams
• This is a varied and rewarding role that requires organisation, discretion and a strong commitment to confidentiality and accuracy.

Location: Croydon
Hours: Full time – 37.5 hours per week
*Salary: £25,077 per annum (pro rata for part time)
Allowance: £2,195.72 Outer London Weighting (pro rata for part time)

* please note - full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours

About you

You will bring a calm, organised and people-centred approach, along with:

• Knowledge of general office and administrative procedures
• Strong IT skills, including word processing, Excel spreadsheets and accurate data entry
• Good interpersonal skills and the ability to work collaboratively within a team
• The ability to respond appropriately to requests for assistance while maintaining confidentiality
• Solid numeracy and organisational skills
• Minute-taking experience (desirable, but not essential)
• An interest in supporting people where alcohol and/or drug use has been identified as a need would be welcomed.

We Thrive at Change Grow Live

We are committed to creating the conditions for success for everyone who works or volunteers with us. Through Thrive, we focus on:

Together: delivering world-class learning and organisational development so we grow and succeed collectively

Belonging: enabling inclusive, open and transparent cultures where everyone feels valued and connected

Growth: supporting learning, development and progression at every stage of your career

Our work is shaped by our CGL 2030 strategy — built on evidence and compassion, and rooted in the communities we serve — ensuring our people are supported to do their best work and make a meaningful impact.

What we will offer you

• 25 days annual leave, plus bank holidays (increasing annually for the first five years)
• A paid weekly Wellness Hour, alongside access to our Wellness Hub and Employee Assistance Programme
• A wide range of benefits, including shopping, cinema and holiday discounts
• Eligibility for Blue Light Card discounts
• A friendly, supportive and values-driven team environment
• Ongoing training, development and career progression opportunities
• Refer a Friend scheme

Important information

Please ensure that when completing your application and supporting statement, you clearly demonstrate how your skills and experience meet the requirements outlined in the job description.

This role is not eligible for visa sponsorship. Further information can be found via the UK Government Skilled Worker visa guidance.

If you are looking for a role where your contribution genuinely matters — and where you can be part of a compassionate, ambitious and inclusive organisation — we would love to hear from you.

Please note: We reserve the right to close this advert early if we receive a high volume of applications.