Service Manager

Believe in People.
Believe in Barnet.

The most remarkable people share one simple quality:
They care.

At Barnet Change Grow Live, we believe that people thrive when they feel safe, supported and valued. Every day, our teams work alongside individuals, families and communities facing some of life’s most complex challenges — combining compassion with evidence-based practice and a steadfast belief in people’s potential to change.

We don’t offer one-size-fits-all solutions. We listen. We learn. We respond. Our approach is rooted in trauma-informed, person-centred care, shaped by lived experience and delivered through strong partnerships across health, social care and community systems.

Guided by our values — be open, be compassionate, be bold — and our Thrive people strategy, we are committed to:

• Creating the conditions for success for people who work and volunteer with us

• Working together to deliver high-quality, evidence-led services

• Fostering belonging, inclusion and psychological safety so everyone can do their best work

Our 2030 Strategy challenges us to be built on evidence and compassion, rooted in communities, and focused on long-term recovery and wellbeing. This role is central to delivering that ambition in Barnet.

A role with purpose: Service Manager – Barnet CGL

We are excited to offer an opportunity for a Service Manager to lead our Barnet service, playing a pivotal role in shaping safe, effective and inclusive care across the borough.

This is a senior leadership role within a complex, multi-disciplinary system. You will provide clear strategic and operational leadership, working closely with clinicians, team leaders, shared-care partners, community pharmacies and wider system partners to deliver excellent outcomes for people who access our services.

You will:

• Lead and develop a high-performing, values-led service

• Champion quality, safety and continuous improvement

• Embed learning, reflective practice and staff development

• Build strong, trusted partnerships across Barnet’s health and care system

• Ensure equitable access, visibility and responsiveness across diverse communities

As the CQC Registered Manager, you will hold responsibility for governance, performance, risk and regulatory compliance — creating clarity, accountability and the conditions for your teams to thrive.

This role is ideal for a leader who:

• Is values-driven and people-centred

• Leads with compassion, curiosity and confidence

• Thrives in complexity and system leadership

• Believes that great outcomes for people start with supported, empowered teams

Hours: 37.5 per week
*Salary: £51,101.96 - £54,427.84 (depending on experience)

*Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

What you’ll lead and deliver

• Lead the strategic and operational delivery of the Barnet service, collaborating closely with clinicians, team leaders and wider partners.

• Shape and strengthen partnerships, ensuring transparent communication, shared accountability and impactful outcomes.

• Provide values-driven leadership that nurtures learning, belonging and professional development across your team.

• Champion safeguarding excellence for children, young people and adults.

• Build positive, constructive and supportive relationships with internal and external partners.

• Drive governance, performance and quality frameworks to ensure the service consistently delivers meaningful, life-changing support.

What you’ll bring

• Significant experience managing community, criminal-justice or substance-misuse services.

• A track record of delivering high-quality services across diverse or complex localities.

• Experience establishing or leading multi-site hubs or service models.

• Confident oversight of contracted services, delivery systems and partnership arrangements.

• Strong capability in change management and collaborative leadership.

• Skilled senior-level partnership working and relationship building.

• Robust knowledge of performance frameworks, data systems and quality processes.

• Proven management of budgets over £2 million.

What we’ll give you

We’re committed to creating the conditions where our people can flourish. You’ll benefit from:

• 25 days annual leave (+ bank holidays), rising with length of service

• A paid weekly Wellness Hour and access to our Wellness Hub and Employee Assistance Programme

• Contributory pension scheme

• A wide range of lifestyle and wellbeing benefits & retail discounts

• A warm, inclusive and supportive team culture

• Outstanding training, learning and career-progression pathways

• Our Refer-a-Friend scheme

Ready to shape brighter futures in Barnet?

If this sounds like the right opportunity for you, we’d love to hear from you.

Please ensure your application and supporting statement clearly reflect how your skills and experience align with the job description.

Direct applications only — we will not be engaging agencies for this vacancy.

We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.

Join us at Barnet Change Grow Live — where belonging, learning and compassion come together to create real change. Together, we help people not just survive, but thrive.