Senior Administrator   – City of London Framework

(Inpatient Detoxification and Stabilisation)

Are you ready to make a real difference?

Do you want to be part of a compassionate organisation that truly values its people?

Are you passionate about creating positive change in the lives of others?

Imagine being at the heart of a pioneering, cross-sector initiative that’s reshaping how we deliver care across London. This is your opportunity to lead a transformative programme that supports some of the most vulnerable individuals in our communities.

Change Grow Live has been commissioned by the City of London Department of Community and Children’s Services to deliver the London Inpatient Detoxification and Stabilisation (IPD) Framework Model. This includes an innovative online portal and a collaborative framework of partner providers, designed to support London residents and those sleeping rough or at risk.

The IPD Framework builds on the  pan-London commissioning arrangements and aims to expand access to sustainable, inclusive detoxification and stabilisation services. It’s a strategic step forward in tackling health inequalities and improving outcomes for health inclusion groups.

About the Role

As City of London Framework Senior Administrator, you will support the Project Manager in the day-to-day management of an easy to navigate online Referral portal and web page.

You will maintain strong relationships with all stakeholders ensuring timely placements and seamless care for service users across London.

You’ll be instrumental in enabling effortless access to inpatient detoxification services, empowering individuals to make life-changing decisions and move forward with confidence.

This is a hybrid role, based from home or a local delivery hub.

Location: London (Remote/Hybrid)

Full Time Salary*: £27,132.98 - £28,692.82 per annum (+ ILW/OLW or Fringe, depending on residence)

Hours: 37.5 per week

Contract Type: Permanent

*Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

What You’ll Be Doing

Working closely with the City of London (CoL) you’ll be supported to:

• Build collaborative relationships with subcontracted partners, and referring providers
• Co-ordination and processing of referrals
• Provide updates on the progress of referrals
• Travel Booking
• Manage wait times and flow through the service
• Support the day-to-day running of an easy-to-navigate online referral portal and webpage
• Budget tracking Must be resilient.

Ensure ongoing communication and engagement across the framework

This is a high-profile, inclusive organisational innovation. You’ll need to be proactive, highly organised, and an excellent communicator with a passion for quality service delivery. Analytical skills and a collaborative mindset will be key to managing complex resources and driving continuous improvement. Must be resilient.

We Thrive at Change Grow Live

This role fully aligns with our We Thrive commitments — the way we support, develop, and empower everyone who works with us:

Creating the Conditions for Success

We give you the tools, support, and autonomy you need to thrive, innovate, and perform at your best.

Learning, Development & Growing Together

You’ll join an environment focused on world-class learning, organisational development, and opportunities to grow your career.

Belonging, Inclusion & Transparency

We foster a culture where your voice matters, your identity is valued, and you experience true belonging.

Recognition & Wellbeing

We recognise your contributions, prioritise your wellbeing, and create a flexible, supportive, healthy workplace.

Agility & Flexibility

We empower our people to adapt, evolve, and respond creatively to emerging needs — because the work we do is dynamic and impactful.

What We’ll Give You

• 25 days holiday (+ bank holidays), rising by 1 day each year (capped at 30)
• Paid ‘Wellness Hour’ each week, plus access to our Wellness Hub and Employee Assistance Programme
• Contributory pension scheme
• A wide range of benefits including discounts for shopping, cinema, holidays, and more
• A friendly, supportive team environment
• Training, career development, and progression opportunities
• Refer a friend scheme – earn £250 in vouchers if your referral is successful

CGL Strategic Objectives & 2030 Goals

As part of this programme, you will be contributing directly to Change Grow Live’s long-term ambitions:

• Reducing health inequalities and improving access for underserved communities

• Expanding person-centred, inclusive, trauma-informed pathways

• Strengthening our partnerships across statutory and voluntary sectors

• Innovating through digital solutions that improve quality, safety, and user experience

• Building a sustainable, skilled, reflective workforce equipped for the future

Your work will help us move closer to our vision for 2030: a society where people can access the right support at the right time — with dignity, compassion, and equity.

Direct applications only — we will not be engaging agencies for this vacancy.

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here: Skilled Worker visa: Overview - GOV.UK

We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.