Services Manager – CGL Liverpool (River)

CGL Liverpool is entering a significant phase of growth and transformation. Guided by CGL’s new strategy, we are developing a treatment system that is world-class, community-connected and built around equity, visibility and person-led care. Through five hubs across the city, we provide high-quality, accessible and trauma-informed support for people, families and communities affected by drugs and alcohol.

This is an important moment for Liverpool. We are strengthening neighbourhood delivery, deepening our partnership footprint and ensuring every community can access support that is responsive, relational and focused on better outcomes.

About the Role

As Services Manager, you will provide strategic and operational leadership across our five hubs and neighbourhood delivery footprints. You will ensure services are safe, effective and compassionate, and that they continually improve in line with our commitment to equity, inclusion, community connection and system integration.

You will:

• Lead a large, multi-site service with a clear neighbourhood focus

• Provide values-led leadership grounded in compassion, curiosity and accountability

• Build a learning culture where staff feel supported to grow, innovate and work in partnership with the people who use our services

• Strengthen our neighbourhood model to ensure equitable access across diverse communities

• Maintain high-quality relationships with commissioners, NHS partners, criminal justice, mental health and the voluntary and community sector

• Champion trauma-informed, person-led and relational approaches across all teams

• Drive innovation, integration and system development across Liverpool’s treatment system

• Oversee budget management, reporting, governance and contractual delivery

This is a leadership role at scale — shaping a system that is ambitious for Liverpool and grounded in the belief that people and communities can thrive.

Full Time Hours: 37.5 per week

Full Time Salary*: TBC per annum dependent on expeirence (based on full time working hours, pro rata for part time hours)

Contract Type: Permanent

*Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

About You

You will bring:

• Significant experience leading large or complex services within health, social care or substance use

• A strong track record of delivering high-performing, outcomes-focused provision

• Experience managing multidisciplinary teams and leading organisational or system transformation

• Credibility working with senior partners and cross-system stakeholders

• Experience in neighbourhood or community-based delivery models (desirable)

• Excellent communication, strategic planning and problem-solving skills

• A leadership approach that is open, bold and compassionate, aligned to our values and our new organisational strategy

Above all, you bring a commitment to equity, inclusion, collaboration and trauma-informed practice — and a belief in people, no matter their starting point.

What We Offer

• A major leadership role in one of the UK’s most forward-thinking and ambitious treatment systems

• The opportunity to shape Liverpool’s neighbourhood-led approach to drug and alcohol support

• A supportive regional and national leadership network that shares learning, innovation and best practice

• 25 days annual leave (plus bank holidays), rising with service

• Weekly Wellness Hour, Employee Assistance Programme and additional benefits

• Extensive learning, development and progression opportunities across CGL

Interested?

If you are motivated by the opportunity to deliver meaningful system-wide change and help build a treatment system rooted in equity, community and connection, we would be delighted to hear from you.

Direct applications only — we will not be engaging agencies for this vacancy.

If you are motivated by the opportunity to lead meaningful system-wide change, strengthen neighbourhood-based delivery and help build a world-class treatment system for Liverpool, we would be delighted to hear from you. 

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here: Skilled Worker visa: Overview - GOV.UK

 We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.