Complex Case Outreach/Hub Worker

Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. 

Our core values are ‘Be open, be compassionate and be bold’ and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential.

Are you passionate about helping people rebuild their lives? We're looking for a dedicated Outreach / Hub Complex Case Worker to support individuals facing homelessness and rough sleeping. In this role, you'll provide intensive, person-centred support, helping people overcome barriers and access vital services. You'll work both on the streets and in accommodation settings, offering flexible interventions and empowering individuals to make sustainable, positive changes. If you're ready to be part of a collaborative team making a real difference, we want to hear from you!

Where: Leeds

Hours: 37.5 hours per week, Full Time

Full time Salary: £27,861.26 - £32,002.35 (based on full time hours, pro rata for part time)

Contract Type: 12 Months Fixed Term 

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours

About the Role:

• To co-ordinate and lead a pro-active solution focussed approach to support people identified that have or are currently experiencing rough sleeping, with a view to engage them in appropriate services and move them away from a street-based lifestyle.
• To identify and establish contact with people experiencing rough sleeping and a street-based lifestyle, working within protocols to rapidly assist them through street outreach shifts at a variety of times and a range of locations.
• To carry a case load of individuals where their needs are not being met and develop personalised action plans (identifying goals and aspirations) that ensure these individuals are less likely to rough sleep in future.
• To review everyone's action plan and facilitate them to lead in the process.
• To assist people that are experiencing homelessness to be discharged from establishments such as hospital and prison at an appropriate time by referring them into appropriate accommodation as quickly as possible.
• To work proactively to ensure that the people you support have access to ongoing healthcare.
• To divert people who are new to experiencing rough sleeping when appropriate and to encourage and assist people to return to their home communities.
• To meet challenging targets involving accessing sustainable accommodation options for people and providing regular reports on progress.
• To participate in street counts when requested.
• To participate in patterns of shift work to enable the team to maximise potential contact with service users, which will include working unsociable hours, weekends, and in severe weather conditions.

About You:

• Experience in the health and social care sector supporting individuals with complex needs, including substance use and mental health.

• Strong knowledge of at least one area: substance use, alcohol use, mental health, housing, or offending.

• Understanding of severe and multiple disadvantage and effective support approaches.

• Awareness of multi-agency working and the importance of maintaining professional boundaries within a strengths-based framework.

• Experience facilitating and contributing to multi-agency meetings and partnerships across statutory and voluntary sectors.

• Competent administrative, recording, and reporting skills.

• Knowledge and experience of safeguarding for children and vulnerable adults.

• Understanding of supported housing and experience in case management.

What we will give to you:  

• 25 days holiday (+ bank holidays) rising by 1 day for each years’ service “Capped at 30 days” 
• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme 
• Contributory pension scheme 
• A great selection of benefits incl. discounts for shopping, cinema, holidays, fitness etc. 
• A friendly and supportive team 
• Training, career development & progression opportunities 
• Refer a friend scheme and receive vouchers if candidate is successful.  

Please read attached Job Description and Role Specifics for a more detailed outline of responsibilities and Person Specification

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role.

Please pay specific attention to your personal statement which will be used for shortlisting for this role.

Direct applications only — we will not be engaging agencies for this vacancy.

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here: Skilled Worker visa: Overview - GOV.UK

We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.