Clinical Administrator

Change Grow Live is a charity committed to the belief that we can positively impact the lives of our Service Users. We offer support and respect in a safe environment, treating each user as an individual and working collaboratively to discover the right treatment and care options.

Our core values – 'Be open, be compassionate, and be bold' – guide our team members daily in achieving our mission of empowering individuals to transform their lives, fostering personal growth, and embracing life to its full potential.

An exciting opportunity has arisen within the borough of Tower Hamlets to recruit a Clinical Administrator to support the work of this team.

The post-holder will be required to provide Clinical Administration support to the CGL-Tower Hamlets services. This exclusively involves management of all batch printing and processing all FP10 prescriptions for the CGL-Tower Hamlets.

Full time salary*: £25,077.00 Based on full time hours, pro rata for part time hours

Hours: Full time, 37.5 hours per week

Location: Tower Hamlets

Allowances: £4133.14 Inner London Weighting (pro rata if part time)

*Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. 

As a Clinical Administrator, you’ll play a vital part in supporting both our clinical and administrative teams. You will:

• Take the lead in generating, processing, and batch printing prescriptions, ensuring they are produced and distributed accurately and on time.

• Liaise with pharmacies and stakeholders to make sure all processes meet contractual and regulatory requirements.

• Maintain and update databases and systems, providing timely and accurate information to internal teams and external partners.

• Support with a wide range of administrative tasks including ordering supplies, invoicing, managing reception, telephone and front-of-house duties, building oversight, and IT/telecom support.

• Ensure all visitors and service users feel welcomed, listened to, and supported when attending the service.

• Collect feedback from service users to help improve their experience and contribute to ongoing service development.

• Work flexibly to meet the needs of the service and support colleagues across the wider administrative team.

We are looking for someone with excellent organisational and interpersonal skills who can thrive in a busy, multi-disciplinary environment.

You will bring:

• Strong knowledge and experience of office administration and procedures.

• Confidence working with IT systems and databases, including proficiency in Word, Excel, and ideally Access.

• Experience maintaining and developing data processes and reporting accurately.

• Ability to generate and process prescriptions from a database.

• Excellent attention to detail, numerical skills, and ability to prioritise tasks effectively.

• Strong written and verbal communication skills, with the ability to adapt to different audiences.

• A calm, empathetic, and non-judgemental approach when working with service users.

• Flexibility to work as part of a team or independently, staying calm under pressure.

• A commitment to equality, diversity, and improving outcomes for people accessing our services.

What we will give to you: 

• 25 days of annual leave, plus bank holidays. Additionally, you'll receive one extra day of annual leave for each year of service during your first five years, therefore you will enjoy 30 days of leave after five years with us.
• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme 
• Contributory pension scheme 
• A great selection of benefits incl. discounts for shopping, cinema, holidays, etc. 
• A friendly and supportive team 
• Training, career development & progression opportunities 
• Refer a friend scheme.

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. 

Join us in our journey of empowerment and holistic support, where every individual's well-being is at the heart of what we do.

Direct applications only — we will not be engaging agencies for this vacancy.

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here: Skilled Worker visa: Overview - GOV.UK

We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.