Quality Assurance and Performance Lead

Believe in People?

The best people have one thing in common.

They care.

At Change Grow Live, our commitment to making a difference in the lives of those who use our services is unwavering. We provide support, respect, and a safe environment, where we tailor our approach to each individual's needs to find the best treatment and support options.

Guided by our core values of being open, compassionate and bold, our team embodies these principles daily, striving to empower individuals to reshape their lives, foster personal growth, and embrace life to its fullest.

Do you have an interest in Quality and Assurance? An aptitude for audit and review? An eye for detail? Are you keen to improve our substance misuse services, identify areas of learning and lead on these improvements?

If so, our service needs you!!

We are looking to recruit to a Quality Assurance and Performance Lead in our Substance Misuse Service in Tameside, to support our leadership team and wider service with improving quality. The successful candidate will support the Senior Leadership Team with service quality improvements, compliance and Care Quality Commission regulated activities. They will provide insights into service performance and provide creative reponses to improve performance. 

Where: Ashton

Hours: Full time, 37.5 per week

Full time Salary Range: £34,214.21 - £39,891.91 Dependent on experience, pro rata for part time hours

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

About the Role:

• Conduct regular audits of service delivery, highlighting best practice, implementing quality improvement plans, and evaluating their impact.
• Support observed practice, staff coaching, and the design and delivery of training and workshops.
• Embed the CGL learning culture by sharing lessons from incidents and working with staff to reduce recurrence.
• Stay up to date with sector-wide quality improvements, emerging evidence-based practice, and relevant legislation and regulation.
• Promote a culture of learning by coaching staff to give and receive constructive feedback to enhance service delivery and user experience.
• Approach presenting issues systemically, considering factors such as mindset, behaviour, systems, structures, and long-term patterns.
• Analyse service user feedback, complaints, and compliments to identify themes and drive service improvements.

About you:

• Experience of working in Social Care and the Drug and Alcohol field.
• Knowledge and understanding of the recovery ethos.
• Experience in project development and/or change management.
• Experience of using quality management systems.
• Experience of conducting root cause analysis for the investigation of serious
  incidents.
• Excellent organisational skills including time/energy management and the ability
  to prioritise both dynamically and longer-term.
• The ability to learn from mistakes and share learning with the wider team to
  improve service delivery.
• Excellent communication both written and interpersonally to a variety of
  stakeholders including Service Users, staff and managers, with the ability to
  influence in order to improve presenting issues.
• Experience of conducting audits and reviews to inform evaluation of the service
  and identify areas for development.
• The ability to utilise different sources of information to make decisions, including
  inclusivity of the full team and stakeholders.
• To promote the CGL learning culture, the ability to understand your own biases
  and when to accept that you are wrong, or that you need to change your mind
• The ability to analyse data, to prioritise problem/improvement areas and to
  define next steps, taking the team with you.
• An understanding of the complexity of how to improve, not just what to improve
• Ability to evaluate impact of change

What we will give to you: 

• 25 days holiday (+ bank holidays) increasing annually for the first five years
• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme 
• Contributory pension scheme 
• A great selection of benefits incl. discounts for shopping, cinema, holidays, etc. 
• Eligible for Blue Light Discounts
• A friendly and supportive team 
• Training, career development & progression opportunities 
• Participation in our Refer-a-Friend scheme

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. 

Direct applications only — we will not be engaging agencies for this vacancy.

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here: Skilled Worker visa: Overview - GOV.UK

We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.