Assertive Outreach Worker

At Change Grow Live, we believe in empowering people to change the direction of their lives, grow as individuals, and live life to its full potential.

This is an exciting opportunity to join Change Grow Live as an Assertive Outreach Worker, supporting people who are not currently accessing treatment services. You’ll play a key role in reaching and engaging some of the most vulnerable and hard-to-reach individuals in the community — including those experiencing homelessness, mental health challenges, or entrenched substance use.

Using assertive and creative outreach approaches, you will help service users move towards recovery and stability, while also developing strong partnerships with local agencies to create seamless pathways into treatment. If you're passionate about inclusion, skilled in building trust, and ready to make a meaningful impact, we’d love to hear from you.

This is a dynamic and rewarding role where no two days are the same. You’ll be working directly with some of the most vulnerable and hard-to-reach members of the community, including those who may be experiencing homelessness, mental health issues, or entrenched substance use.

You will also be facilitating training to outside agencies on the support we offer as a service. This role will also cover attending external events to promote our service, this may sometimes be on a weekend or evening. 

Where: Dudley

Hours: Full time, 37.5h per week

Full Time Salary: £27,861.26 - £32,002.35 dependent on experience, pro rata fo part time hours 

Contract Type: Fixed term until 31st March 2026

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

About the Role:

• Identify and proactively engage individuals not currently accessing treatment services, particularly those who are hard to reach or disengaged.

• Develop and maintain strong, collaborative relationships with a wide range of partner agencies (e.g. housing providers, criminal justice services, mental health teams, and community organisations).

• Deliver assertive outreach in community settings, including streets, hostels, day centres, and other non-traditional environments.

• Conduct comprehensive assessments and support individuals into appropriate treatment and recovery pathways.

• Advocate for service users to ensure they have access to the services and support they need.

• Work flexibly and creatively to overcome barriers to engagement.

• Maintain accurate and timely case records in line with service protocols.

• Contribute to service development through feedback, collaboration, and innovation.

About You:

We are looking for someone who is compassionate, motivated, and committed to making a real difference. You should be:

• Experienced in outreach, community engagement, or working with vulnerable and excluded populations.

• Skilled at building rapport and trust with individuals from a variety of backgrounds.

• Confident in liaising and negotiating with partner agencies and professionals.

• Knowledgeable about substance misuse, mental health, and social exclusion.

• Able to work autonomously and manage your time effectively.

• Resilient, adaptable, and solution-focused in challenging situations.

• Passionate about equality, inclusion, and reducing health inequalities.

What we will give to you: 

• 25 days holiday (+ bank holidays) rising by 1 day for each years’ service “Capped at 30 days”
• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme
• Contributory pension scheme
• Several benefits incl. discounts for shopping, cinema, holidays, etc.
• A friendly and supportive team
• Training, career development & progression opportunities

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. 

Direct applications only — we will not be engaging agencies for this vacancy.

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here: Skilled Worker visa: Overview - GOV.UK

We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.