Administration Team Leader

About the role:

• Clinical, data and general administrative support

• Reception cover and stakeholder communications

• Oversight of prescription and controlled stationery processes

• Management of day-to-day office systems and building functions

• Full Health & Safety compliance across the site, acting as the building H&S lead
• Provide leadership, support, and development to a dedicated team of staff.
• Maintaining high-performing and motivated admin teams
• Help staff improve service user outcomes through observation, feedback, and values-based coaching.
• Oversee all administrative processes to ensure our services are efficient and effective, making improvements as needed.
• Actively responsible for developing the team through coaching and embedding excellent customer service.

• Expected to anticipate and plan for future service demands to ensure capacity.

• Leads modernisation and streamlining of admin workflows and infrastructure.

• Oversees formal communication systems, including stakeholder responses and phones/email coordination

• Holds direct accountability for health and safety compliance and is the lead for audits and risk assessments.

• Responsible for the effective and safe use of the building and working environment
• Requires experience in change management, staff engagement, and service improvement.

• Supporting senior managers with high-quality, personalised administrative assistance

• Support registered Manager in ensuring full compliance with regulatoryCQC and H&S standards

About You:

• You thrive in a multi-disciplinary team environment.
• You have a genuine passion for delivering recovery-focused services.
• You can inspire, lead, and develop your team.
• You have excellent verbal and written communication skills and are proficient in MS Office applications (Word, Excel, Outlook).
• Experience in change management, staff engagement, and service improvement.
• Understanding of how data and performance information to plan, manage capacity, and uphold service quality
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What we offer:

• 25 days holiday (+ bank holidays), increasing annually for first five years.
• Paid ‘Wellness’ hour each week, access to a ‘Wellness’ hub, and Employee Assist Programme.
• Contributory pension scheme.
• Discounts for shopping, cinema, holidays, and more, through the blue light application.
• Join a friendly and supportive team.
• Opportunities for training, education, career growth, and progression.
• Refer A Friend Scheme.
           

If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (www.gov.uk) 

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. 

Join us in our journey of empowerment and holistic support, where every individual's well-being is at the heart of what we do.