Duty Recovery Worker

Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. 

Our core values are ‘Be open, be compassionate and be bold’ and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. 

Do you want to work for a caring organisation that believes in people?

Do you want to make a difference?

As a Duty Worker with Change Grow Live Reading you’ll be the first point of contact for people who use our services, helping them get to where they want to be.

Where: Reading

Hours: Full Time 37.5 hours per week

Salary: £27,861.26 - £32,002.35 Dependent on experience (based on full time hours, pro rata for part time) 

Contract Type: Fixed Term until 31st March 2026

With this role you’ll be working as part of the Reading team.

The team supports people with their or their loved ones’ drug and/or alcohol issues.

No two days are the same and we treat every person who comes into our service as an individual, so being flexible, curious and a good listener are key.

About the role:

As the Duty Worker your role will include: 

• Welcoming and supporting Service Users from point of entry into the service.
• Harm reductiion advice and support such a Needle Syringe Programme and BBV testing.  
• Supporting the clinics.
• Monitoring our Duty In box. 
• Supporting our receptionist.  
• Dealing with any issues that arise on the day.  

You’ll have to record information about what you do, so enjoying a bit of paperwork and attention to detail is important. But most of the time you’ll be enjoying working with people from all backgrounds, making a difference to their lives.

About you:

• Have a strong understanding of substance misuse issues and experience of working within a similar field
• Be an excellent communicator, both verbal and written with good IT skills
• Proactive and able to work on own initiative with excellent time management and prioritising skills
• Be a supportive team player with strong interpersonal skills with the ability to work in partnership with a wide range of professionals, agencies, and internal/external stakeholders
• Ability to manage change successfully in a way that prioritises the needs of service users
• Understand the importance of information governance processes and commit to follow and apply all necessary safeguards
• Seek out learning opportunities to improve and broaden your professional knowledge and skills and to contribute and oversee the learning and development of others

What we will give to you:

• 25 days of annual leave, plus bank holidays. Additionally, you'll receive one extra day of annual leave for each year of service during your first five years, therefore you will enjoy 30 days of leave after five years with us.

• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme
• Eye test vouchers
• Contributory pension scheme
• A great selection of benefits incl. discounts for shopping, cinema, holidays, dining out, gym membeships and cycling equiptment etc.
• A friendly and supportive team
• Training, career development & progression opportunities
• Participation in our organisation refer-a-friend scheme

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. 

If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (www.gov.uk) 

If this sounds like you and you would like to begin your journey with Change Grow Live, then we would love to talk to you. 

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.