Southall PCN Engagement Worker

Are you passionate about supporting your local community and making a real difference in people’s lives?

We're looking for two passionate and multilingual individuals to join our Primary Care Assessment Team (PCAT). This is a fantastic opportunity to work in the heart of Southall, supporting local residents who may be struggling with alcohol or drug use and are not currently accessing structured support.

You'll be based across Southall GP surgeries, working in partnership with GPs and our wider RISE treatment team to provide early engagement, brief psychosocial interventions, and onward referrals to specialist care.

To meet the needs of our local Southall community, applicants must be fluent in English and one of the following community languages: Punjabi, Gujarati, Hindi, Farsi or Arabic. This is essential for effective communication and culturally sensitive care.

At Change Grow Live, we believe in treating everyone as an individual. We provide compassionate, respectful support in safe spaces where people feel heard and valued. We are proud to support our diverse communities and understand the importance of language and culture in delivering meaningful care.

You will be working closely with Southall residents, particularly those from Punjabi, Gujarati, Hindi, Farsi, and Arabic-speaking communities, to provide early support around alcohol and drug use within GP surgeries. As part of our Primary Care Assessment Team (PCAT), you’ll help identify and engage individuals who may not yet be accessing structured treatment, offering culturally sensitive and language-appropriate support at the earliest opportunity.

Where: Ealing

Hours: 37.5 per week, Full Time

Full Time Salary: £27,449.53 - £31,529.41 Dependent on experience (Based on full time hours, Pro Rata for part time hours)

Allowance: £4,072.06 Inner London Weighting, paid Pro Rata 

Contract Type: Fixed term for 12 months 

*Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

Your main responsibilities will include:

• Supporting people to create personalised goals to reduce drug or alcohol use
• Acting as an advocate and connecting people to services that support their wider needs (housing, benefits, mental health, etc.)
• Offering emotional and practical support through active listening and motivational interviewing
• Helping individuals build confidence and social skills so they can take part in community life
• Delivering care in a culturally sensitive way that meets the needs of Punjabi-speaking patients and their families

About You:
We’re looking for someone who is:

• Confident speaking Punjabi and English
• Passionate about making a difference in drug and alcohol services
• Experienced in supporting vulnerable people (mental health, substance use, or community settings)
• Aware of the challenges people face around substance use and the wider impact on families and communities
• A good communicator who can build trust and therapeutic relationships

What We Offer:

• You’ll be part of a compassionate and committed team at RISE Ealing – a partnership between Change Grow Live, CNWL NHS Trust, and Build on Belief. We support adults across the borough to access effective and respectful recovery services.
• We offer regular training, opportunities for development, and a supportive working environment.

Inclusion & Belonging:
We are committed to equality, diversity, and inclusion. We encourage applications from all backgrounds and are especially keen to hear from people who understand the cultural needs of Southall’s Punjabi-speaking community.

Ready to help change lives in Southall?

We’d love to hear from you. Please reflect on the job description when completing your application so we can see how your experience fits the role.

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. 

If this sounds like you and you would like to begin your journey with Change Grow Live, then we would love to talk to you. 

If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (www.gov.uk)