Quality and Pathways Team Leader

Do you want to make a difference? Do you have experience of working in substance use treatment services? Do you want to lead and inspire a team? Do you have a proven record of delivering on quality assurance and development.

This is an exciting opportunity for someone to work within our centrally based Southampton Drug and Alcohol Treatment service. We are a multi-disciplinary team and work closely with our local partners.

As a Quality and Pathways Team Leader, you will undertake a quality assurance and development role. You will also manage a team who co-ordinate care for our service users and be part of the Duty Management Rota. You will be the Designated Safeguarding Lead for the service, supported by the Registered Service Manager and National Safeguarding Business Partners.

You will need to work within a Trauma Informed approach with a strong understanding of Harm Reduction and Safeguarding.

You will need to have an eye for quality and an analytical mind to interpret data and drive performance. You must be able to prioritise and be solution focused. You will be a key part of our progressive leadership team. Your leadership will embody the values of being calm, professional, and kind.

Our collective aim is to make a positive difference to the lives of service users and their families across the city.  No two days are the same and we treat every person who comes into our service as an individual, so flexibility and good listening skills are key. 

Where: Southampton

Full Time Hours: 37.5 per week  

Full Time Salary Range: £35,220.59 - £37,184.90 

*Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. 

About the role:  

• Ensure CGL are improving the quality and effectiveness of treatment delivered to service users in the city.
• Promote service user and significant others involvement including members of the local community, partner services and families through effective pathways development.
• Investigate and produce reports for the Commissioner, local Patient Safety Team through a Root Cause Analysis method identifying any key learning and lessons 
• Create knowledge sharing platforms to ensure that all elements of the service are capturing and utilising the learning.  
• Liaise closely with OHID to improve health outcomes and minimize risk with the service user population. 
• Provide effective coaching to staff identifying and encouraging areas of strength, skill and opportunities within a quality framework. 
• Produce summary reports for internal purposes as required. 
• You will act as the service Designated Safeguarding Lead to ensure that the practices within the team/service enable identification of service users, children and families who are at risk. Ensure that staff are competent in the delivery of interventions that reduce risk to service users. 
• Coordinate the completion and submission of incident reports for the service following robust checking and recording mechanisms. 
• Lead on and deliver Integrated Governance Team Meetings. 
• Support and deliver training for staff to ensure that the service delivers against agreed targets and outcomes. 
• Conduct regular audits across the services and ensure risk management, recovery planning and clear and effective record keeping are integral to service delivery. 
• Develop close working relationships with Service Leads to ensure a congruent and consistent approach to service delivery that focuses on the needs of our service users. 

About you:  

• Strong background in Quality and Pathways development.  
• Have an understanding of substance misuse issues and experience of working within a similar field  
• Be an excellent communicator, both verbal and written with good IT skills  
• Proactive and able to work on own initiative with excellent time management and prioritising skills  
• Contribute to the overall performance of the service to ensure that contractual output targets are achieved 
• Maintain excellent communication and reporting systems with relevant regulatory bodies and the Patient Safety Team within the Local Authority 
• Develop good communication networks to share learning across the region and the organisation 
• Ensure that constructive, positive, and supportive relationships are maintained with relevant stakeholders 

What we will give to you: 

• 25 days holiday (+ bank holidays) rising by 1 day for each years’ service “Capped at 30 days”. 
• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme 
• Contributory pension scheme 
• A great selection of benefits incl. discounts for shopping, cinema, holidays, etc. 
• A friendly and supportive team 
• Training, career development & progression opportunities 

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. 

If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (www.gov.uk)  

Please contact deputy services  manager dean.latona@cgl.org.uk or in his absence service manager donna.martin@cgl.org.uk for more details.

If this sounds like you and you’d like to begin your journey with Change Grow Live, then we’d love to talk to you