Service Manager

Believe in People?

The best people have one thing in common.

They care.

At Change Grow Live, our commitment to making a difference in the lives of those who use our services is unwavering. We provide support, respect, and a safe environment, where we tailor our approach to each individual's needs to find the best treatment and support options.

Guided by our core values of being open, compassionate and bold, our team embodies these principles daily, striving to empower individuals to reshape their lives, foster personal growth, and embrace life to its fullest.

You will focus on leading a service and staff team who engage with people in the Dependency and Recovery programme with a history of offending and substance misuse

You will have experience of managing a team who work with individuals with multiple and/or complex needs, as well as experience of managing contracts and working closely with partners such as Probation, Police and Courts

 Some knowledge of one or more of the following is required:

• Criminal justice systems
• Substance misuse services
• Mental health services

The programme will deliver harm reduction, brief interventions, group programmes and referral into structured treatment if required. Change, Grow, Live services and staff will provide wraparound support and will work directly with partner organisations to support the individual.

Where: South Yorkshire

Full Time Hours: 37.5

Full Time Salary: £42,076.87 to £46,683.60

*Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

Here's what you'll be doing:

• To lead on the development of the service to provide easily accessible, nonjudgemental, and confidential services, which supports service users
• To manage and coordinate the activities of the service, including overseeing the
  management of the staff team, sub-contractors, and volunteers/peer mentors,
  so that the service runs efficiently and effectively, making the best possible use of
  financial and human resources.
• To provide line management and supervision to supervisees, and visible
  leadership to the wider service to achieve performance outcomes in line with
  service level and contractual arrangements.
• To oversee the activities, group work offers, and operational delivery of the whole
  service - including ensuring an effective digital response/offer.
• To ensure effective communication, joint working and delivery of the NPS
  Dependency & Recovery pathways of support as well as improved links with ETE,
  Personal Wellbeing and Accommodation pathways; contributing to relevant
  research and/or development opportunities as appropriate.
• To ensure that constructive, positive and supportive relationships are maintained with our partners, both internal and external to Change Grow Live.

Here's what we're looking for:

• Considerable experience of managing community criminal justice or dependency and recovery services with a clear understanding of the need for and ability to deliver quality services
• Considerable experience and understanding of the challenges that male service users of all ages might have, particularly when considering offending behaviour combined with substance use.
• Experience that demonstrates administrative and financial management skills and managing budgets in excess of £600,000.
• Experience of managing sub-contracted partnerships.
• Experience of working within and managing contracts, service agreements and service delivery systems.
• Experience of change management.
• Experience of effective partnership working at a senior level.
• Well-developed leadership skills.
• A working knowledge and experience of performance management frameworks.
• Experience of data collection systems, information technology.

What we will give to you:  

• 25 days holiday (+ bank holidays) increasing annually for the first 5 years of employment 
• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme  
• Contributory pension scheme  
• A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.  
• A friendly and supportive team  
• Training, career development & progression opportunities  
• Refer a friend scheme 

If this sounds like you and you’d like to begin your journey with Change Grow Live, then we’d love to talk to you  

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. 

Join us at Change Grow Live, where together, we'll create a supportive and inclusive environment where everyone can thrive and make a difference.