Administrator & Receptionist

Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. 

Our core values are ‘Be open, be compassionate and be bold’ and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential.

We have an exciting opportunity for an Administrator & Receptionist to join our busy Chorley Service. Our Administrators here at Change Grow Live play an integral part in supporting the team in our mission, providing administrative and clerical support to our teams enabling them to focus on delivering our services, and ensuring our service users receive the help and support they need to achieve their goals.

Working as part of a Customer Service Administration team within the treatment services the post holder will provide effective customer service and administration duties across North and Central Lancashire.

You will offer organisational, administrative, and clerical services to the team, designed to contribute towards its aims and objectives. You will be required to work flexibly across operational sites as required and work flexibly within an agreed number of hours to maintain the most appropriate level of service provision. This will include some evening and weekend working. You will be expected to take responsibility for personal development, identifying personal training needs and participate in regular supervision and appraisal.

Where: Chorley

Full Time Hours: 37.5 per week

Salary: £25,077 per annum (pro rata for part time)

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours

About the Role:

• As first point of contact within the service, to ensure that telephone calls and visits from service users, outside agencies and Change Grow Live Staff are dealt with promptly and courteously, transferring calls to appropriate personnel when necessary.
• To ensure effective processing of correspondence/ data entry as required.
• To collate, monitor and report data/information & statistics as required.
• To ensure that admin, record-keeping, and communication within the project are maintained.
• To provide effective prescription and general administration across the service.

About You:

• Knowledge of general office procedures.
• IT literacy including proficiency in word processing, excel spreadsheets and data entry.
• Good interpersonal skills and a willingness to work flexibly as part of a team.
• The ability to respond to appropriate requests for assistance, maintaining confidentiality whenever necessary.
• Solid numeric skills.
• Good organisational skills
• Minute taking experience would be an advantage

What we will give to you: 

• 25 days holiday (+ bank holidays) increasing annually for the first five years
• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme 
• Contributory pension scheme 
• A great selection of benefits incl. discounts for shopping, cinema, holidays, etc. 
• Eligible for Blue Light Discounts
• A friendly and supportive team 
• Training, career development & progression opportunities 

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. 

Please note: This role is not eligible for visa sponsorship if you require it to work in the UK. More information about eligible roles and occupations can be found here: Skilled Worker visa: Overview - GOV.UK

If this sounds like you and you’d like to begin your journey with Change Grow Live, then we’d love to talk to you.