Facilities Helpdesk Advisor

Believe in People?

The best people have one thing in common. They care!

Change Grow Live are a charity dedicated to the belief that we can make a difference to lives of the people using our service, offering support and respect in a safe environment, treating each person as an individual and working with them to find the right treatment and care options. Our Facilities service are looking to recruit a Facilities Helpdesk Advisor. 

Join Change Grow Live in our mission to make a meaningful impact in the lives of those using our services. We're dedicated to providing support and respect in a safe environment, where each individual is valued and empowered to reach their full potential. If you're ready to be part of a team that embodies our core values are ‘Be open, be compassionate and be bold’ then we have an exciting position for you.

Hours: Full time, 37.5 hours per week.

Location: Leeds

Contract Type: Fixed Term 18 months Maternity Cover

Full time Salary: £26,502.53 - £27,861.26 Dependent on expereince (based on full time hours, pro rata for part time)

Key Activities

• To support and respond to all enquiries sent to the Facilities Helpdesk
• To attend meetings with the Facilities Management Team (FM’s) to assess Helpdesk requirements, for new premises set up
• To support Facilities Management Team and services for project relocations and closures
• To provide ongoing support to existing CGL projects in purchasing equipment and services
• To be the first point of call for all maintenance-related queries from CGL projects and to log all calls in the Property Management Databases
• To arrange for contractors to attend site to undertake maintenance work as required.
• To build and maintain robust data and records on all regional accounts and CGL premises
• To use and maintain a Property Management database
• To maintain and manage a robust database in relation to Statutory Health and Safety
• To attend internal and external meetings in relation to Facilities Management
• To provide an excellent level of customer service to all stakeholders
• To provide support to the Facilities Management Team as required.

Essential criteria:

• Knowledge of general office procedures
• Accurate keyboard skills and good working knowledge of Microsoft applications.
• Educated to GCSE/O level standard or equivalent
• Good general administration experience
• Good interpersonal skills and a willingness to work flexibly as part of a team.
• The ability to respond flexibly to the demands of the post.
• Excellent organisational skills
• The ability to respond to appropriate requests for assistance, maintaining confidentiality whenever necessary.
• An empathetic and non-judgmental attitude towards service users.
• Willingness to learn and able to demonstrate professional and personal development

What we will offer you: 

• 25 days holiday (+ bank holidays) rising yearly for the first 5 years
• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme 
• Contributory pension scheme 
• Several benefits incl. discounts for shopping, cinema, holidays, etc. 
• A friendly and supportive team 
• Training, career development & progression opportunities 
• Refer a Friend scheme.

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. 

If this sounds like you and you would like to begin your journey with Change Grow Live, then we would love to talk to you. 

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

Please note: This role is not eligible for visa sponsorship if you require it to work in the UK. More information about eligible roles and occupations can be found here: Skilled Worker visa: Overview - GOV.UK