Project Administrator

Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.   

Our core values are ‘Be open, be compassionate and be bold’ and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. 

We have an exciting opportunity for a Project Administrator to join our busy Dudley Service. 

The post holder will provide reception and administrative services to the team contributing towards its aims and objectives. They will also support the Team Leader, attend relevant meetings and take minutes as required, as well as providing accurate reports to the commissioners and Change Grow Live.

Duties for the post include dealing with initial queries, welcoming service users and professionals into the service, signposting within the service and the community.  The postholder will be expected to maintain a clean office environment with thorough attention to detail and a great telephone manner.

A large focus of the role is on data input to Change Grow Live’s own database system. Accurate input and attention to detail are critical for this role as is ensuring the data is kept up to date. The ability to extract data and provide reports on service activity and goals will also be required.

The successful candidate will have experience of providing administrative support in a service-based organisation, a good knowledge of general office procedures, excellent IT and literacy skills, and the ability to accurately manage databases and spreadsheets. They will also need good interpersonal skills as team working is essential in this role.

Where: Stourbridge 

Full-Time Hours: 37.5 per week 

Full-Time Salary: £25,077.00

*Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. 

About the Role:

• As first point of contact within the service, to ensure that telephone calls and visits from service users, outside agencies and Change Grow Live Staff are dealt with promptly and courteously, transferring calls to appropriate personnel when necessary.
• To ensure effective processing of correspondence/ data entry as required.
• To collate, monitor and report data/information & statistics as required.
• To ensure that admin, record-keeping, and communication within the project are maintained.

About You:

• Knowledge of general office procedures.
• IT literacy including proficiency in word processing, excel spreadsheets and data entry.
• Good interpersonal skills and a willingness to work flexibly as part of a team.
• The ability to respond to appropriate requests for assistance, maintaining confidentiality whenever necessary.
• Solid numeric skills.
• Good organisational skills

What we will give to you: 

• 25 days holiday (+ bank holidays) rising by 1 day for each years’ service (Capped at 30 days)

• Flexible working arrangements 

• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme 

• Contributory pension scheme 

• A great selection of benefits incl. discounts for shopping, cinema, holidays, etc. 

• A friendly and supportive team 

• Training, career development & progression opportunities 

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. 

Please note: This role is not eligible fo visa sponsorship if you require it to work in the UK. More information about eligible roles and occupations can be found here: Skilled Worker visa: Overview - GOV.UK

If this sounds like you and you’d like to begin your journey with Change Grow Live, then we’d love to talk to you.