Receptionist / Administrator

Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.   

Our core values are ‘Be open, be compassionate and be bold’ and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. 

We have an exciting opportunity for an Administrator / Receptionist to join our busy Havering Service. Our Receptionists here at Romford play an integral part in supporting the team in our mission, proving administrative and clerical support to our teams enabling them to focus on delivering our services, ensuring our service users receive the help and support they need to achieve their goals.

Location: Romford 

Hours: Part time, 22.5 per week

Full time Salary Range: £25,077.00 Dependent on experience (based on full time hours, pro rata for part time hours)

Allowance: £2,195.72 Outer London Weighting (pro rata for part time hours)

Contract Type: Fixed Term until 31st March 2026

About the role:

• As first point of contact, ensure service users and other visitors receive a friendly and efficient service and that all visits are dealt with promptly and courteously.  
• Contribute to the improvement and upkeep of client areas, ensuring that the reception area is welcoming and tidy.  
• Contribute to maintaining the client information displayed in the reception area is tidy, current and relevant. 
• Encourage service user feedback and the use of the suggestion box to all clients accessing the service. 
• Providing basic advice and information on the service offer. 
• Contribute to managing an effective appointment system, liaising with keyworkers.  
• Checking appointments on the CGL information system and book future appointment for service users 
• Take messages for staff and update case management contacts where appropriate 
• Input referral infromation on our Criis system
• Support the team in managing/booking appointments via the electronic diary system 
• Maintain accurate records of all contacts on our case management systems 

About you: 

• Knowledge of general office procedures 
• IT literacy including proficiency in word processing, excel spreadsheets and data entry 
• Good interpersonal skills and a willingness to work flexibly as part of a team 
• The ability to respond to appropriate requests for assistance, maintaining confidentiality whenever necessary 
• Solid numeric skills 
• Good organisational skills 
• Confident and effective communication skills, both verbally and in writing 
• A professional, empathetic and non-judgmental attitude towards service users 
• The ability to respond flexibly to the demands of the post 
• The ability to work as a member of a team 

What we will give to you: 

• 25 days holiday (+ bank holidays) rising by 1 day for each years’ service “Capped at 30 days” 
• Flexible working arrangements 
• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme 
• Contributory pension scheme 
• A great selection of benefits incl. discounts for shopping, cinema, holidays, etc. 
• A friendly and supportive team 
• Training, career development & progression opportunities 
• Generous Refer-a-Friend scheme

Please note: This role is not eligible for visa sponsorship if you require it to work in the UK. More information about eligible roles and occupations can be found here: Skilled Worker visa: Overview - GOV.UK

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.