Routes of The Street HUB Team Leader

At Change Grow Live, we believe change is possible for everyone.

We work alongside people experiencing some of life’s most complex challenges — including rough sleeping, insecure accommodation, and substance use — offering respectful, person-centred support that starts with empathy and builds towards lasting, meaningful change.

We thrive by recruiting for success, recognising and rewarding effort, and creating safe, healthy, agile, and flexible workplaces. Together, we are learning, developing, growing, and identifying future talent and leaders to help deliver our mission. At CGL, every voice counts, every person belongs, and we create the conditions for success for all who work, volunteer, and access our services.

We’re excited to offer a fantastic opportunity for a dynamic and compassionate Team Leader to join our Camden RTS Service, leading a dedicated and skilled team working at the heart of street outreach and holistic engagement.

About Camden RTS

Camden RTS is more than a service — it’s a visible, collaborative presence on the streets and a pathway toward safety, stability, and hope. We’re out every day connecting with people where they are — in public spaces and at our central HUB — building trust through consistent, compassionate engagement.

Working closely with local partners, we take a creative, inclusive, and person-centred approach, offering tailored support to meet each person’s unique needs. This includes:

• Helping people move away from rough sleeping and access safe, suitable accommodation.

• Supporting individuals with local or out-of-borough connections to return home in a planned and supported way.

• Running a multi-agency hub in Camden Town where people can access a wide range of services.

• Enabling people to access treatment and ongoing support for drug and alcohol use.

• Connecting people with physical and mental health services to improve wellbeing.

• Tackling anti-social behaviour through collaboration with Camden Council, police, and other agencies.

The Role – What You’ll Do

As Team Leader, you’ll play a crucial role in shaping the culture and impact of our RTS team. You’ll:

• Provide day-to-day leadership and guidance, supporting a skilled team to deliver high-quality, trauma-informed interventions.

• Offer reflective supervision, performance management, and opportunities for learning and development.

• Lead by example, stepping in to cover shifts across outreach and HUB functions when needed.

• Build strong, respectful relationships with people who use our service, colleagues, and key external partners.

• Champion inclusive, solution-focused working practices that support staff and service users alike.

• Ensure safeguarding is central to everything we do, managing risk effectively and collaboratively.

• Support the Service Manager to develop and improve service delivery, staying agile and responsive to the evolving needs of the community.

*Full TIme Salary: £35,220.59 – £37,184.91 dependent on experience (pro rata for part time hours)

Allowances: £4,133.14 Inner London Weighting (pro rata for part time hours)
Hours: 37.5 per week (Full Time)

Contract Type: Permanent

*Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

What You’ll Be Doing

• Leading and supporting a team of dedicated staff and volunteers in delivering inclusive, strengths-based support within the HUB.

• Managing the operational day-to-day running of the building — ensuring safety, accessibility, and a welcoming environment.

• Maintaining strong  multi-agency links with partners such as Camden Council, local health providers, and criminal justice services.

• Using your expertise to ensure the team provides holistic, needs-led responses to individuals navigating insecure housing, mental health needs, trauma, substance use, and other complex experiences.

• Monitoring service delivery and supporting your team to meet key outcomes, develop professionally, and maintain a high standard of care.

• Responding calmly and effectively to crisis situations, managing risk with confidence and clarity.

Who We’re Looking For

You’re someone who…

• Has experience working directly with people in challenging circumstances, including those affected by street-based activity or housing instability.

• Understands the pressures and barriers individuals face — and is passionate about creating welcoming, non-judgemental spaces where people are heard and valued.

• Is confident in managing a team, supporting others through supervision, reflection, and collaboration.

• Can remain level-headed and solution-focused under pressure, responding with empathy and decisiveness.

• Is skilled at building strong partnerships and working closely with other professionals to provide joined-up support.

• Brings resilience, flexibility, and an unwavering commitment to inclusion and dignity.

 What You’ll Get in Return

• A generous annual leave package, increasing with length of service (up to 30 days +bank holidays.

• A paid ‘Wellness Hour’ each week and access to our Wellness Hub and Employee Assistance Programme

• A contributory pension scheme

• Access to a wide range of staff benefits and discounts

• Ongoing training and development, including opportunities for progression

• Refer a Friend Scheme

• The chance to work in a supportive, passionate team committed to changing lives for the better

 Make Your Next Role One That Matters

** Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. 

Apply now and help shape a HUB that transforms lives — one connection at a time.