Punjabi Speaking Senior Complex Needs Navigator

Join Our Compassionate Team at Change Grow Live (CGL) in Ealing

At Change Grow Live (CGL), we believe in making a real difference in the lives of those using our services. Our mission is to offer support, respect, and care in a safe environment, treating every individual as unique and working together to find the right treatment and care options.

Our core values are simple yet powerful: “Be open, be compassionate, and be bold.” If these resonate with you, we invite you to join our dedicated team and help individuals change the direction of their lives, grow as individuals, and live life to the fullest.

We Have an Exciting Opportunity

We are looking for a Punjabi Speaking Senior Complex Needs Navigator to join our vibrant community team. This role is about making a tangible difference by working closely with street-based services and healthcare professionals to engage with people facing physical and/or mental health issues, substance use, and rough sleeping.

Where: Ealing

Full Time Hours: 37.5 per week

Full Time Salary Range: £32,002.35 - £34,214.21,  Pro rata for part time hours

Allowance: £4,133.14 Inner London Weighting 

Contract Type: 12 months fixed term unil 31st March 2026

About the Role

• Engage and Empower: Coordinate and lead a solution-focused approach, helping service users move away from street-based living and into appropriate services.
• Street Outreach: Identify and establish contact with rough sleepers and beggars, providing rapid assistance through street outreach at various times and locations.
• Personalised Support: Manage a small caseload of complex clients, developing personalised action plans to discourage rough sleeping.
• Multi-Agency Collaboration: Participate in multi-agency initiatives and meetings to reduce street activity and ensure holistic care.
• Healthcare Access: Work proactively to ensure service users have ongoing access to healthcare and substance misuse treatments.
• Data and Analysis: Contribute to the statistical analysis of rough sleepers and participate in street counts as needed.

About You

• Language Skills: Fluent in Punjabi.
• Relevant Experience: Experience in substance misuse, alcohol misuse, mental health, or related fields.
• Complex Needs Expertise: Proven experience working with people who have multiple and complex needs.
• Multi-Agency Collaboration: Skilled in working within multi-agency settings and facilitating meetings.
• Excellent Communicator: Strong communication, negotiation, and advocacy skills.
• Relationship Builder: Ability to build and maintain relationships with a wide range of services.
• Team Player and Autonomous Worker: Comfortable working both independently and as part of a team.
• IT Proficiency: Good levels of IT literacy, including MS Office applications.
• Reflective Practitioner: Ability to critically evaluate interventions, service delivery, and identify areas for development.

What We Offer

• Generous Holidays: 25 days holiday (+ bank holidays), increasing annually for first five years.
• Wellness Focus: Paid ‘Wellness’ hour each week, access to a ‘Wellness’ hub, and Employee Assist Programme.
• Pension Scheme: Contributory pension scheme.
• Perks and Discounts: Discounts for shopping, cinema, holidays, and more.
• Supportive Team: Join a friendly and supportive team.
• Career Development: Opportunities for training, career growth, and progression.

Ready to Make a Difference?
If this sounds like you and you’re ready to embark on a rewarding journey with Change Grow Live, we’d love to hear from you.

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. 

If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (www.gov.uk)

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.