Quality and Governance Lead

Believe in People?

The best people have one thing in common.

They care.

At Change Grow Live, our commitment to making a difference in the lives of those who use our services is unwavering. We provide support, respect, and a safe environment, where we tailor our approach to each individual's needs to find the best treatment and support options.

Guided by our core values of being open, compassionate and bold, our team embodies these principles daily, striving to empower individuals to reshape their lives, foster personal growth, and embrace life to its fullest.

We have an exciting opportunity to join our Knowsley service as part of the senior leadership team in the role of Quality and Governance Lead.

As Quality and Governance Lead you will be required to undertake a quality assurance and developmental role, which will include devising and undertaking audits of service delivery in addition to staff coaching, devising and delivering training and workshop sessions in relation to quality and governance. You will contribute to the service to ensure that alcohol and drug users consistently receive high quality services that adhere to the best practice guidelines and achieve high professional standards. You will be responsible for leading on mortality reviews and reducing the risks to service users.  

Where: Knowsley

Full Time Hours: 37.5 per week

Salary: £44,471.72 - £46,683.60 dependent on experience (based on full time hours, pro rata for part time hours)

About the role:  

• Ensure CGL are improving the quality and effectiveness of treatment delivered to residents of the borough. 
• To promote service user and significant others involvement including members of the local community, partner services and families through robust governance structures. 
• Investigate and produce reports for the Commissioner, local Patient Safety Team through a Root Cause Analysis method identifying any key learning and lessons 
• Create knowledge sharing platforms to ensure that all elements of the service are capturing and utilising the learning.  
• Liaise closely with external agencies to improve health outcomes and minimise risk with the service user population. 
• Provide effective coaching to staff identifying and encouraging areas of strength, skill and opportunities within a quality framework. 
• Produce summary reports for internal purposes as required. 
• Coordinate the completion and submission of incident reports for the service following robust checking and recording mechanisms. 
• Lead on and deliver Integrated Governance Team Meetings. 

About you:  

• Have a strong understanding of substance misuse issues and experience of working within a similar field  
• Be an excellent communicator, both verbal and written with good IT skills  
• Proactive and able to work on own initiative with excellent time management and prioritising skills  
• Contribute to the overall performance of the service to ensure that contractual output targets are achieved 
• Maintain excellent communication and reporting systems with relevant regulatory bodies and the Patient Safety Team within the Local Authority 
• Develop good communication networks to share learning across the region and the organisation 
• Ensure that constructive, positive, and supportive relationships are maintained with relevant stakeholders 

 What we will give to you:  

• 25 days holiday (+ bank holidays) rising by 1 day for each years’ service “Capped at 30 days” 
• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme  
• Contributory pension scheme  
• A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.  
• A friendly and supportive team  
• Training, career development & progression opportunities  
• Refer a friend scheme  

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. 

Ready to Begin Your Journey with Change Grow Live? Apply today!

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.